IT Field Engineer

Education Support Professionals Careers; Grays; On-site; GBP 25,000 - 35,000; Full time

Job summary

A specialist education service provider in the UK is seeking an experienced ICT support/field engineer to provide on-site and remote support. The ideal candidate should have experience with Windows Server products and Microsoft Office 365, along with strong communication skills. A valid UK driving license is essential for site visits across various locations. This full-time role offers an opportunity to develop skills in a dynamic environment.

Qualifications

• Experience in Windows Server products and services.
• Strong knowledge in Microsoft Office 365 and IT support.
• Valid UK driving license and ability to travel.

Responsibilities

• Provide telephone and remote support to clients.
• Deliver on-site support during daily site visits.
• Install and troubleshoot desktop and server hardware.

Skills

Communication Skills

Windows Server Management

Microsoft Office 365 Administration

Customer Service Orientation

Tools

Active Directory

Microsoft 365

Google Education

Job description

We are seeking an experienced ICT support / field engineer to join our established and growing team on a full time basis, covering a wide range of ICT duties for a specialist Education focussed managed service provider.

The applicant should be a highly motivated individual who is looking to develop their skills within the field of I.T. This is a customer-facing role and therefore good communication skills and a professional attitude are essential.

The role involves providing support and consultancy by telephone, remote support and on-site on a day to day basis. The successful applicant will attend daily site visits in Thurrock and Basildon areasand possibly further afield on the rare occasion, which will require a full UK driving license and use of a car is essential.

As an IT Support / Field Engineer you will have a good understanding of the following:

• Previous experience and/or qualifications in current Windows Server products and services (Active Directory / DNS / DHCP / Group Policy)
• Strong administration and maintenance of Microsoft Office 365, Microsoft 365, Intune, Google Education etc
• Desktop and Server Hardware upgrade / installation and troubleshooting