IT Field Engineer

Razorblue Group Ltd; Glasgow; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading tech services provider in Glasgow is seeking an IT Field Engineer to deliver tailored technical support. You will troubleshoot Windows devices and network equipment, focusing on excellent customer service skills. Ideal candidates will have a full UK driving license and experience with Microsoft technologies. The position offers a base salary of £29,000 annually plus various benefits including an enhanced referral bonus, holidays, and fully funded training for skills expansion.

Benefits

Base salary of £29,000

25 days holidays + public holidays

Your birthday off

£2000 referral scheme bonus

Enhanced family benefits

Fully funded training

Two paid volunteering days

Discounted Broadband

Life insurance

Private health insurance

Quarterly social fund

Cycle to Work scheme

Latest tech gadgets access

Eco-friendly car scheme

Qualifications

• Full Clean Manual UK driving license is essential.
• Strong communication and relationship-building skills.
• Experience working on PC and laptops including Windows/Mac.
• Competent with Windows desktop and application support.
• Familiarity with Apple devices and operating systems is a plus.

Responsibilities

• Collaborate with Service Desk for technical support.
• Diagnose and resolve technical issues for clients.
• Deliver onsite and remote support efficiently.
• Uphold professionalism while managing workloads.
• Pursue continuous skill development and certifications.

Skills

Customer service skills

Communication

Technical troubleshooting

Relationship-building

Education

Comp TIA certification or Relevant Apprenticeship

Tools

Microsoft Active Directory

Intune

Office 365

Job description

Overview

razorblue role:

We are looking for an IT Field Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

Responsibilities

• Collaborate with Service Desk and Implementation teams to provide tailored technical support and professional services.


• Diagnose and resolve technical issues; implement systems and technologies to ensure client satisfaction.


• Deliver onsite (90%) and remote (10%) support, troubleshooting Windows devices, mobile tech, and networking equipment; familiarity with Apple systems is a plus.


• Maintain accurate records and escalate unresolved cases.


• Visit client sites, manage workload to meet SLAs, and uphold professionalism.


• Pursue certifications and continuously develop skills while adhering to company values: Get Sh*t Done, Always Improving, Do What We Promise, Do the Right Thing, Strive for More and Stronger Together.

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

Requirements

• Full Clean Manual UK driving license is essential


• Strong communication, and relationship-building skills


• Administering Microsoft Active Directory, AD-Sync, Intune & Office 365


• Familiarity with Apple devices and operating systems is a plus.


• Experience working on PC and laptops, including Windows/Mac installations and internal part replacements.


• Comp TIA, Relevant Apprenticeship or higher education


• People centric approach & service


• Competent with Windows desktop & application support


• Tablet and mobile device support


• Basic network troubleshooting incl. ping and trace route


• An understanding of razorblue\'s business, clients and the market it works in


• Excellent conversational fluency in English is required to clearly explain complex technical issues.

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

Benefits

• Base salary of £29,000 per annum depending on skills and knowledge


• 25 days holidays per annum + public holidays + the ability to purchase 10 more


• Your birthday off (Obviously!)


• £2000 Referral Scheme Bonus – if you know any other techies that want to join us


• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)


• Fully funded training and accreditations to expand your skillset


• Two paid charity volunteering days per year


• Discounted Broadband (Necessity)


• Life insurance


• Private Health Insurance with Vitality Health


• Quarterly team social fund


• Cycle to Work scheme


• Gear up with the latest tech toys through our partnership with Currys


• Cruise around in an eco-friendly electric car with our EV Scheme

We\'re committed to creating an inclusive and accessible recruitment process. Please don\'t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We\'re here to support you.

Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we\'ll reach out if we ever need assistance from agencies. Thanks for understanding!

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