IT Desktop Support Engineer

Red Top Resources Ltd; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious technology company in London seeks an IT Support Specialist to handle first and second line support in a busy head office. The role requires personable communication and skillful troubleshooting of IT systems, including Microsoft 365 and Active Directory. Candidates must have a minimum of 12 months in a similar helpdesk role and understanding of networking fundamentals. The position entails on-site work with occasional travel to other locations. An ideal candidate will also be familiar with Zoom, Teams, and IT service management tools.

Qualifications

• Minimum 12 months of IT helpdesk support experience.
• Strong understanding of Active Directory and Microsoft 365.
• Knowledge of networking basics, including TCP/IP, DHCP, and DNS.

Responsibilities

• Provide first and second-line support for various IT devices.
• Troubleshoot issues using remote support tools.
• Manage Microsoft environments, including Teams and Exchange Online.

Skills

IT helpdesk support

Professional telephone manner

Active Directory Administration

Microsoft 365 Administration

MS Teams knowledge

Azure user and group administration

Networking fundamentals

Tools

Zoom

Intune

Freshservice

Job description

First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area.

Main responsibilities include:

• Provide first and second-line support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer).
• Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments.
• Administer endpoint security, patching, and compliance monitoring.
• Support audio-visual and telephony systems including Zoom and MS Teams.
• Assist with Microsoft 365 administration and collaboration tools.
• Support remote and hybrid working technologies

Helpdesk & ITIL Processes

• Operate within ITIL framework for incident, problem, and change management.
• Use ticketing systems to log, track, and resolve issues within agreed SLAs.

Training & Documentation

• Deliver IT training and awareness sessions for end-users.
• Create and maintain technical documentation and knowledge base articles.

Essential Skills & Experience required:

• At least 12 months of IT helpdesk support in a similar role
• Professional telephone manner
• Understanding of Active Directory (including Administration)
• Microsoft 365 (including user/license Administration)
• MS Teams knowledge
• Azure (Entra ID) user and group administration
• Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS)

Ideally you will also have the following:

• Experience with setting up and troubleshooting Zoom/Teams meetings.
• Experience with Freshservice IT service management or another leading ITSM tool.
• Software applications support
• Intune

If you meet the criteria above then we very much look forward to hearing from you