IT Business Operations Manager

Clinigen; Weybridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global specialty pharmaceutical services business is seeking an IT Business Operations Manager to enable strategic governance within the IT function. Responsible for orchestrating critical governance forums and ensuring financial transparency, this managerial role requires strong organizational and communication skills. Applicants should have a strong understanding of IT governance frameworks and prior experience supporting senior technology leaders. The position offers benefits including 27 days holiday and a pension scheme.

Benefits

27 days holiday plus bank holidays

Discretionary Bonus Scheme

Pension contributions 4.5% matched

Life assurance 4 x annual salary

Flexible Benefits Platform with £25/month Company contribution

Annual salary review

Independent financial advice service

Enhanced Employee Assistance Programme

Shopping discounts with retailers

Long service awards

Recognition scheme & employee of the year awards

Qualifications

• Experience in a senior IT business management, governance, or strategy role.
• Strong understanding of IT governance frameworks and financial management.
• Proven ability to facilitate executive-level forums and drive strategic outcomes.

Responsibilities

• Establish and coordinate governance boards including demand management forums.
• Partner with Finance to manage IT budgets and forecasts.
• Act as a key advisor to the CIO providing insights on strategic matters.

Skills

Strong organizational skills

Excellent stakeholder management

Communication skills

Financial management

IT governance understanding

Education

Professional certifications (e.g., ITIL, PMP, Prince2)

Tools

SharePoint

Teams

MS Planner

Office365

Confluence

Jira

PowerBI

Job description

Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa. Clinigen is growing rapidly and is positioned well for an exciting future of continued expansion.

To support our growth, we are seeking an IT Business Operations Manager who will operate as a strategic enabler within the Office of the CIO, responsible for orchestrating governance, financial oversight and executive‑level coordination across the IT function. This role will ensure that critical governance forums are effectively established and run, including demand management forums, Opex/Capex reviews and Architecture Review Boards (ARBs). The ideal candidate will bring strong organisational skills, business acumen and the ability to influence senior stakeholders across the enterprise.

Key Responsibilities:

Governance & Strategic Oversight

• Establish, coordinate, and facilitate key governance boards including:
• Demand management forums - ensuring alignment of IT programme and project delivery with strategic priorities
• Opex/Capex Reviews - supporting financial transparency, controls and investment decision‑making
• Architecture Review Boards (ARBs) – enabling architectural compliance and strategic technology alignment
• Ensure governance forums are underpinned by robust agendas, documentation, and follow‑up actions
• Maintain governance calendars, charters, and stakeholder engagement plans

Financial & Resource Management

• Partner with Finance to manage IT budgets, forecasts, controls and investment planning
• Support financial reporting and analysis across operational and capital expenditure
• Track resource utilisation and support prioritisation across strategic initiatives

Executive Support & Communication

• Act as a key advisor to the CIO, providing insights and recommendations on strategic matters
• Prepare high‑quality executive briefings, board papers and presentations
• Coordinate CIO leadership team meetings, workshops and offsites

Performance & Risk Management

• Manage, monitor and report on IT performance metrics, risks, and compliance
• Own and facilitate the IT risk Log & ensure visibility of key risks and issues across the IT governance forums

• Experience in a senior IT business management, governance, or strategy role
• Strong understanding of IT governance frameworks and financial management
• Proven ability to facilitate executive‑level forums and drive strategic outcomes
• Excellent stakeholder management and communication skills
• Familiarity with enterprise tools such as SharePoint, Teams, MS Planner and Office365, Confluence, Jira, and PowerBI

Preferred Skills:

• Experience supporting CIOs or senior technology leaders in large organisations
• Demonstrable experience of Finance controls, budgeting and forecasting
• Demonstrable experience of IT operational and strategic reporting (balanced scorecard, dashboards)
• Professional certifications (e.g., ITIL, PMP, Prince2)

• 27 days holiday plus bank holidays
• Discretionary Bonus Scheme
• Pension contributions 4.5% matched
• Life assurance 4 x annual salary
• Flexible Benefits Platform with £25/month Company contribution
• Annual salary review
• Independent financial advice service
• Enhanced Employee Assistance Programme
• Shopping discounts with retailers
• Long service awards
• Recognition scheme & employee of the year awards

Interested? we would love to hear from you, please apply today for immediate consideration.