IT Applications Analyst

Refresco Drinks UK Limited; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading beverage solutions provider is seeking an IT Applications Analyst to ensure business and manufacturing applications run smoothly. This role involves providing technical support, troubleshooting complex issues, and working with various systems to optimize operations. Candidates should have a strong grasp of manufacturing processes and a proven track record in technical support. This position offers hybrid working and various benefits, including an annual bonus and life assurance.

Benefits

Annual bonus

28 days annual leave + bank holidays

Hybrid working model

Employee referral scheme

Discounted products

Access to well-being tools

Qualifications

• Proven expertise in multiple systems supporting manufacturing processes.
• Strong experience in technical support for IT applications.
• Proficiency in working with ERP environments.

Responsibilities

• Provide 2nd line technical support for business applications.
• Monitor ITSM queues and manage incidents with external suppliers.
• Assist end-users with best practices and analyse requirements.
• Design and develop dashboards and middleware solutions.
• Deliver 24/7 coverage for business-critical issues.

Skills

Technical troubleshooting

System integration

Middleware technologies

Documenting complex system issues

Job description

Job Description

Join Refresco as the technical backbone of our operations and take on a role where your expertise keeps business and manufacturing applications running at full speed. This isnt just troubleshootingits about owning critical processes, driving efficiency, and making a visible impact across all UK sites.

On top of your salary, there is also potential to join an on-call rota, with extra pay for assisting with critical issues outside of normal office hours. If you thrive on solving problems, love working with enterprise-level systems, and want a career where IT meets real-world manufacturing, this is your chance to shine.

IT Applications Analyst

Bridgwater, Somerset

Monday

Thursday 8 : 30am

Friday 8 : 30am

4pm

Employment Type

Permanent, Hybrid

3 days in office

Reward & Benefits

Annual bonus and annual pay review

Hybrid working

Early finish on a Friday

28 days annual leave + bank holidays

Purchase up to an additional 3 days holidays

Life assurance

Employee referral scheme - earn a bonus for referring your friends or family

GroceryAid - a support service offering financial, legal, wellbeing and practical support, advice and counselling

Cheers - access to our award-winning benefits platform offering discounts, free perks, and well-being tools for all employees

Free onsite parking, and discounted products

About the Role

To provide 2nd line technical and operational support for business & manufacturing applications that supplement Refrescos ERP environments. Responsible for documenting, troubleshooting and resolving complex system issues, ensuring the smooth functioning of related processes, and assisting end-users with system enquiries and problems.

Here are your key tasks and responsibilities as an IT Applications Analyst at Refresco :

Act as the primary contact for assigned applications, providing technical support, investigating complex issues across business areas (Forecasting, Scheduling, BOM, Labelling, QM, WMS, LGVs, Conveyors, Customer Portal, Middleware, Alerting, YMS), and collaborating with 1st line support to resolve within SLAs.

Monitor and manage ITSM queues, elevate issues to external suppliers / 3rd parties, and coordinate with service providers for advanced configuration / customisation.

Assist end-users with functionality and best practices, analyse requirements, propose enhancements, and recommend process improvements to optimise operations.

Design and develop dashboards / middleware solutions, participate in testing, upgrades, patches, refreshes, archiving, and new implementation while adhering to Change Management and governance processes.

Maintain records of application setup, process flows, incident resolutions, and knowledge articles for future reference.

Provide on‑site support across offices, warehouses, and production areas, and deliver 24/7 coverage for business‑critical issues as part of the on‑call rota.

About You

The ideal candidate will demonstrate proven expertise across multiple systems, a deep understanding of manufacturing business processes, strong experience in supporting business and manufacturing systems, and proficiency in system integration and middleware technologies.

Ultimately, we encourage everyone to role model our core values of agility, responsibility, passion, excellence, and entrepreneurship as we believe these are what has made Refresco successful so far.

Find out more about the Refresco Values here : https://www.refresco.co.uk/uk/about/our-values

If you fit this profile and are excited by this opportunity, we would be delighted to hear from you!

About Refresco

Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia.

Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass.

Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand.

Refresco is headquartered in Rotterdam, the Netherlands and has more than 13,500 employees. www.refresco.com.

Our drinks on every table. That's the Refresco vision. We're a global business and currently produce 12 billion litres of soft drinks from 64 manufacturing plants in 12 countries and we're only just getting started.

We're the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading retailers.

Whether it's packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards. Our products get where they need to be when they need to get there to meet the needs of our high-profile customers.

Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.