IT and Security Coordinator

NATO; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A defense innovation entity based in London seeks an IT administrator to manage their Microsoft digital infrastructure. This role includes troubleshooting user issues, liaising with security functions, and supporting IT services. Candidates should have at least 2 years of IT support experience and strong knowledge of Microsoft 365 and Azure environments. The successful applicant will enjoy a tax-free salary, excellent health insurance, and generous leave, while contributing to critical defense innovation work.

Benefits

Tax-free salary

Generous annual leave

Private health insurance

Flexible working conditions

Qualifications

• Minimum of 2 years experience in an IT support function configuring Microsoft 365 and Azure.
• Very good oral and written communication skills, particularly in producing clear documentation.
• Knowledge of IT device management and security tooling.

Responsibilities

• Lead daily management of DIANA's Microsoft digital infrastructure.
• Provide IT support and troubleshoot user issues.
• Liaise with external stakeholders regarding IT services.

Skills

Microsoft 365 configuration

IT support

Security tooling

Communication skills

Education

Higher vocational training or secondary education

Tools

Microsoft Entra

MS Intune

Apple Business Manager

MS Defender

Job description

1. OVERVIEW OF DIANA

NATO DIANA is the Defence Innovation Accelerator for the North Atlantic a NATO body dedicated to finding and accelerating innovation to provide decisive defence and security effects for the Alliance while fostering deep-tech innovation.

NATO DIANA is comprised of a Board of Directors representing all 32 nations and an operational team referred to as the DIANA Executive (DX). Operating from three offices in Europe and North America the DX leverages a network of military end users world-leading accelerator sites test centres professional mentors and experts and Allied expertise to accelerate the most innovative technologies from across the NATO Alliance. DIANA is a dynamic agile workplace which strives for innovative thinking diversity and performance excellence across all teams. To achieve our mission DIANA is committed to providing our people with an environment that is positive inclusive and collaborative.

2. OVERVIEW OF THE ROLE

The successful candidate will lead the daily management and configuration of DIANAs Microsoft digital estate and work closely with DIANAs security function around security configuration and 2nd line governance will also support all digital requirements in the DIANA London office including 1st line IT support to system users and laptop staging.

• Reserve candidates may be considered for similar posts in Estonia or Canada if appropriate.

Duties of this role include :

Acting as an administrator lead the daily management and configuration of DIANA Microsoft digital infrastructure including the security element

Build and issue IT equipment to DIANA staff this is to include Windows MacOS and iOS operating systems

Troubleshoot and resolve user issues using own knowledge or seek appropriate sources for guidance

Provide an initial triage of reported issues and incidents in the M365 environment using tools in Defender (Security Center) and Purview

Liaise closely with DIANAs security function regarding all IT security related matters

Review and improve where needed IT Service Management processes

Liaise with DIANA external stakeholders (i.e. NCIA and industry providers) on IT services

Manage all DIANA physical IT Windows and Apple devices using InTune and Apple Business Manager

Perform any other related duties as may be required

3. ROLE REQUIREMENTS QUALIFICATIONS AND EXPERIENCE

ESSENTIAL

The incumbent must have :

Higher vocational training in a relevant discipline with 2 years of post-related experience OR a secondary educational qualification with 4 years post related experience

Minimum of 2 years experience in an IT support function configuring and managing Microsoft 365 and Azure environments

Knowledge of IT device management and security tooling including Microsoft Entra MS Intune Apple Business Manager and MS Defender

Excellent administrator-level knowledge of the full MS Office suite and collaboration platforms (MS Teams Sharepoint) as well as office automation tools (MS Power Automate)

Minimum of 2 years experience in managing first line cyber incident responses

Minimum of 2 years experience troubleshooting and fixing user device issues

Very good oral and written communication skills in particular the ability to produce clear and concise end user documentation operational procedures and user guides

Possess the following minimum levels of NATOs official languages (English / French) : V (Advanced) in one; and I (Beginner) in the other

NOTE : Most of DIANAs internal work is conducted in the English language.

DESIRABLE

The following would be considered an advantage :

Knowledge of API integration and software development highlyadvantageous

Professional technical certification in IT and / or Cyber Security (i.e. CISSP ITILv4 etc.)

Work experience in an innovative / technology-driven industry or environment

Experience working with ERP systems

Knowledgeof NATO institutional framework policies and procedures

4. WHAT WE OFFER

Genuinely meaningful work as part of the newest unit within the most successful alliance in history

Tax-free salary

Household and childrens allowances and privileges for expatriate staff including expatriation and educational allowances (where applicable) and additional home leave

Excellent private health insurance scheme

NATO pension scheme

Generous annual leave of 30 days plus official holidays

Flexible working conditions and a smoke-free office in London

Genuinely meaningful work as part of the newest unit within the most successful alliance in history

The incumbent is required to be a resident in the host nation for the duration of their contract. DIANA has a flexible teleworking policy to permit working in office at home and across NATO Allied Nations subject to managerial accordance with the NATO Civilian Personnel Regulations the successful candidate will receive a definite duration contract of three years which may be followed by an extension.

If the successful applicant is seconded from the national administration of one of NATOs member States a 3-year definite duration contract will be offered which may be renewed for a further period of up to 3 years subject to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.

Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidates medical file by the NATO Medical Adviser.

Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature albeit at the same or a lower grade provided they meet the necessary requirements.

NOTE : DIANA will not accept any phase of the recruitment and selection prepared in whole or in part by means of generative artificial-intelligence (AI) tools including and without limitation to chatbots such as Chat Generative Pre-trained Transformer (Chat GPT) or other language generating tools. DIANA reserves the right to screen applications to identify the use of such tools. All applications prepared in whole or in part by means of such generative or creative AI applications may be rejected without further consideration at DIANAs sole discretion and DIANA reserves the right to take further steps in such cases as appropriate.

For more information on DIANA please visit our website.

Key Skills: IT Experience,Splunk,IDS,Network security,Military Experience,PCI,System Security,Security,Security System Experience,Information Security,Administrative Experience,Epic

Employment Type : Full-Time

Experience : years

Vacancy : 1