IT Analyst - Technical Support Help Desk

Booker Group; Wellingborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK retail company is seeking an enthusiastic individual to join their IT Branch Systems team. The role involves supporting Business Centres by ensuring IT systems run smoothly, addressing software and hardware issues. Strong communication skills and a general knowledge of IT are essential. Previous IT support experience is beneficial but not required. The position requires flexibility for occasional weekend work.

Qualifications

• Willingness to learn and develop in IT support.
• Previous experience in an IT support role is beneficial but not essential.

Responsibilities

• Support Business Centres by keeping IT systems running smoothly.
• Spot and solve issues with branch software or hardware.
• Provide support to the IS Manager.
• Maintain and manage relevant documentation.

Skills

General IT knowledge

Strong communication skills

Tech support interest

Tools

Retail IT hardware and software

MIDAS system understanding

Job description

We’re on the lookout for someone enthusiastic to join our IT Branch Systems team at Booker. If you’re great with technology and enjoy helping people, this could be the role for you.

Day to day, you’ll be supporting our Business Centres by keeping IT systems running smoothly. That means spotting and solving any issues with our branch software or hardware, so colleagues can get on with their work and our customers stay happy.

You’ll need a good general knowledge of IT, an interest in tech support, and strong communication skills – being able to explain things clearly is just as important as fixing them.

The role is mainly Monday to Friday during office hours, but now and then you might need to help out at weekends or take part in our on-call rota when needed.

• Providing support to your IS Manager.
• Maintain and manage relevant documentation.
• Ensure that the Technical Support call queue is kept within a manageable size.
• Ensure all documentation, including asset register is kept updated in conjunction with other teams and 3rd party provider

• Previous experience in an IT Support role is beneficial but not essential if the candidate can show a willingness to learn and develop
• Good understanding of Retail IT hardware and software.
• An understanding of MIDAS (Booker’s stock and sales system) is an advantage but not compulsory.