Intermediary Mortgage Expert - Hybrid Care Specialist

Barclays UK; Sunderland; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading financial institution in Sunderland is seeking a Specialist Customer Care – Intermediary Mortgage Expert. This hybrid role involves providing exceptional customer service, guiding mortgage applications, and resolving complex inquiries through various communication channels. The ideal candidate will have proven customer service experience and strong stakeholder management abilities. Thrive in a fast-paced environment and make a real impact with your expertise in the mortgage industry.

Qualifications

• Proven experience delivering excellent customer service in a telephony-based environment.
• Effective stakeholder management skills.
• Excellent operational efficiency with multitasking ability.

Responsibilities

• Provide customer service through various channels including chat, email, and phone.
• Resolve complex customer inquiries related to the bank's products.
• Collaborate with teams across the bank for customer care processes.

Skills

Customer service in a telephony-based environment

Stakeholder management

Operational efficiency

Multitasking

Job description

A leading financial institution in Sunderland is seeking a Specialist Customer Care – Intermediary Mortgage Expert. This hybrid role involves providing exceptional customer service, guiding mortgage applications, and resolving complex inquiries through various communication channels. The ideal candidate will have proven customer service experience and strong stakeholder management abilities. Thrive in a fast-paced environment and make a real impact with your expertise in the mortgage industry.