Insurance Administrator

Schools’ Choice; Ipswich; On-site; GBP 23,000 - 28,000; Full time

Job summary

A local insurance services company is seeking a Customer Service Advisor to join their friendly team in Ipswich. The role involves supporting clients with their insurance needs, delivering outstanding customer service, and assisting with various office tasks. Ideal candidates should demonstrate strong interpersonal skills and a proactive attitude. The position offers training, career development, a competitive salary up to £28,000, and a positive working environment.

Benefits

CII qualification support

Pension contributions

Medical cashback plan

Paid volunteering day annually

Refer a Friend bonus scheme

Beautiful office location

Onsite shower facilities

Family-friendly policies

25 days annual leave + bank holidays

Qualifications

• Proactive problem-solver who enjoys team collaboration.
• Confident in using IT systems and excellent communication skills.
• Ability to manage and prioritise a busy workload.

Responsibilities

• Provide excellent customer service by understanding individual needs.
• Support Partners with enquiries and existing policy changes.
• Handle billing and account-related queries.

Skills

Customer service

Interpersonal skills

Problem-solving

Organisational skills

Education

Grade C (or equivalent) in GCSE Maths and English

Job description

The Role

Working in an upbeat and friendly team, the successful candidate will play a key role in the growth of this expanding local business. The role involves providing excellent customer service. This includes reviewing and advising clients on their insurance needs and identifying cross-selling opportunities.

• Supporting Partners with enquiries, existing policy changes, and renewal reviews
• Delivering first-class customer service by understanding individual needs
• Handling billing and account-related queries
• Introducing financial services to new and existing clients
• Assisting with general office administration tasks

About You

The ideal candidate will bring a "can-do" attitude and positive energy to the team. They should:

• Demonstrate the drive and enthusiasm to deliver excellent customer experiences
• Be confident using IT systems and have strong interpersonal, verbal, and written communication skills
• Be a proactive problem-solver who enjoys working as part of a supportive team
• Possess good organisational skills and the ability to manage and prioritise a busy workload
• Hold a minimum of Grade C (or equivalent) in GCSE Maths and English
• Be eager to learn new systems, products, and processes

While previous experience in insurance or financial services would be an advantage, it is not essential.

What’s on Offer

To help every team member perform at their best, our client invests in personal development and offers a comprehensive training plan, alongside opportunities for progression within the business. The team operates in a professional, supportive, and friendly environment, underpinned by strong ethical practices and a team-first culture.

• Support with CII qualifications
• Pension contributions
• Medical cashback plan
• Paid volunteering day annually
• £500 Refer a Friend bonus scheme (unlimited)
• A beautiful countryside office location with access to open spaces
• Onsite shower facilities and free parking
• Family-friendly policies to support work-life balance
• 25 days annual leave + bank holidays, with a holiday trading scheme
• Salary up to £28,000, depending on experience