Inside Aftermarket Sales Support

Ingersoll Rand; Redditch; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading provider in flow control solutions seeks a proactive Inside Aftermarket Sales Support professional to join their team. The role is hybrid, based in Redditch, and involves handling inquiries, supporting sales processes, and coordinating with internal teams to ensure exceptional service. Ideal candidates will have sales or customer service experience and strong IT skills, particularly in Salesforce and SAP. The company offers comprehensive benefits, including a pension contribution and health plan.

Benefits

25 Days Holiday + 8 Bank Holidays

7% Employer Pension Contribution

Westfield Health Medical Cash Plan

Death in Service Benefit of 4 x salary

Electric Car Scheme

Enhanced Maternity & Paternity Policies

Qualifications

• Previous sales or customer service experience required.
• Clean driving licence is necessary.
• Strong IT Literacy including MS Office and SAP.

Responsibilities

• Handle inbound aftermarket enquiries.
• Support sales managers in quotations.
• Manage leads and opportunities in Salesforce.
• Run reports in CRM on conversion rates.
• Provide technical support related to aftermarket requirements.

Skills

Strong communication skills

IT Literacy (MS, SAP)

Customer service experience

Proficiency in Salesforce

Tools

Salesforce

SAP

Job description

Job Title

Inside Aftermarket Sales Support

Location

Redditch / Hybrid

About Us

Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.

Job Summary

We are seeking a proactive and customer-focused Inside Aftermarket Sales Support professional to join our team at Gardner Denver, Redditch. This role is pivotal in supporting our aftermarket sales operations, ensuring timely and accurate responses to customer inquiries, processing orders, and coordinating with internal teams to deliver exceptional service to our distribution partners and end customers across EMEA.

Responsibilities

• Handle inbound aftermarket enquiries
• Support sales managers in quotations for their accounts
• Follow up on all new unit enquires with parts offers
• Manage leads and opportunities in sales force for sales leader
• Run reports in CRM on conversion rates
• Provide technical support related to aftermarket requirements

Basic Qualifications

• Clean driving licence
• Previous sales or customer service experience
• Strong IT Literacy (MS, SAP)
• Experience with Sales Force or other CRM
• Strong communication skills

Travel & Work Arrangements/Requirements

Hybrid role, 2-3 days office based.

Key Competencies

• Proven experience in inside sales, customer service, or aftermarket support, ideally within industrial or technical sectors.
• Proficiency in SAP, Salesforce, and Microsoft Office (Excel, Outlook, Teams, PowerPoint).
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and time management abilities.
• Ability to work collaboratively in a fast-paced, international environment.
• Multilingual skills (advantageous but not essential).

What we Offer

• 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
• 7% Employer Pension Contribution
• Westfield Health Medial Cash Plan Cover
• Death in Service Benefit of 4 x salary
• Cycle scheme (After probation period)
• Electric Car Scheme (After 1 year employment)
• 10% of salary in shares after 1 year of employment
• Costco Gold Company member, allowing employees to join.
• Employee Assistance Program
• Enhanced Maternity & Paternity Policies