Infrastructure Support Engineer - Cloud & VoIP

Applause IT Recruitment Ltd; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading technology recruitment company is seeking an Infrastructure Support Engineer (Cloud & VoIP) to support critical platforms in the care sector. This home-based role involves managing cloud-hosted and on-premise systems while ensuring uptime and reliability. Candidates require strong IT infrastructure skills with experience in VoIP technologies and a commitment to maintaining high-availability systems. An excellent compensation package includes a competitive salary, bonus scheme, and additional benefits.

Benefits

Company car

Bonus scheme

25 days holiday + bank holidays

Laptop and mobile phone

Comprehensive benefits package

Qualifications

• 2+ years' experience in IT Infrastructure Engineer or Technical Support role.
• Strong experience with Windows Server.
• Experience supporting Linux environments (Debian desirable).
• Hands-on experience with VoIP/SIP technologies.
• Good networking and security knowledge.
• Experience with Microsoft SQL Server and writing SQL queries.
• Scripting or automation experience (PowerShell, Bash, Python).
• Exposure to Microsoft Azure is beneficial.

Responsibilities

• Deploy, manage and support cloud-hosted and on-premise infrastructure platforms.
• Support VoIP/SIP-based application environments.
• Migrate legacy platforms to cloud environments.
• Provide remote and on-site technical support.
• Maintain and upgrade Windows, Linux, network and application components.
• Ensure compliance with security and resilience standards.
• Document systems, changes, incidents and resolutions.

Job description

Infrastructure Support Engineer - Cloud & VoIP

40,000 - 50,000 + car + on-call + bonus

Home-based North East Region

We're recruiting for an Infrastructure Support Engineer - Cloud & VoIP to support critical, always-on platforms within the care and assisted living sector. This is a home-based role combining remote and on-site infrastructure and application support across customer locations within your region.

As an Infrastructure Support Engineer Cloud & VoIP, you'll work across a blend of cloud-hosted and on-premise environments, supporting highly available systems that operate 24/7 and play a vital role in emergency communications.

This role includes participation in a 1-in-5 on-call rota, supporting business-critical platforms where reliability and uptime are essential.

The Role

As an Infrastructure Support Engineer (Cloud & VoIP), you will:

• Deploy, manage and support cloud-hosted and on-premise infrastructure platforms
• Support VoIP / SIP-based application environments used for emergency communications
• Migrate legacy on-premise platforms into cloud environments
• Provide remote and on-site technical support to diagnose and resolve incidents
• Maintain and upgrade Windows, Linux, network and application components
• Ensure infrastructure aligns with security, resilience and compliance standards
• Fully document systems, changes, incidents and resolutions

Technical Skills & Experience

We're looking for an Infrastructure Support Engineer (Cloud & VoIP) with a strong infrastructure background and exposure to VoIP or SIP technologies, including:

• 2+ years' experience in an IT Infrastructure Engineer, Infrastructure Support or Technical Support role
• Strong experience with Windows Server (Apply online only
• Experience supporting Linux environments (Debian desirable)
• Hands-on experience with VoIP / SIP technologies, such as SIP proxy servers, NAT, reverse proxy and platforms like 3CX, Freeswitch or STUN
• Good networking and security knowledge, including routers, firewalls, VPNs, VLANs and DMZs
• Experience with Microsoft SQL Server, SSMS and writing SQL queries
• Scripting or automation experience (PowerShell, Bash, Python or similar)
• Exposure to Microsoft Azure (IaaS, vNets, AD, HA, monitoring) is highly beneficial
• Strong troubleshooting, communication and documentation skills

Certifications in Azure, Microsoft, Linux or Cisco are beneficial but not essential.

Package & Benefits

• 40,000 - 50,000 base salary
• On-call rota (1 week in 5)
• Company car
• Bonus scheme
• 25 days holiday + bank holidays
• Laptop, mobile phone and comprehensive benefits package

This is an excellent opportunity for an Infrastructure Support Engineer (Cloud & VoIP) looking to work on meaningful, high-availability systems with long-term stability and progression.

Click apply now to be considered.