Infrastructure Operations Manager

Tokio Marine Kiln; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading underwriting firm in London is seeking an Infrastructure Operations Manager to ensure efficient maintenance and support of their IT infrastructure. You will oversee services, ensure security compliance, manage teams, and drive strategy within a collaborative environment. Ideal candidates must have strong technical expertise and excellent communication skills to influence others. Flexible working is accommodated.

Benefits

Flexible working

Inclusion network groups

CSR activities

Qualifications

• Experience in managing and developing technical operations teams.
• Strong knowledge in storage and server technologies.
• Ability to plan and develop IT infrastructure.

Responsibilities

• Oversee infrastructure services to meet SLA requirements.
• Conduct regular security patching to maintain compliance.
• Act as the technical owner of disaster recovery processes.
• Lead daily stand-up and team meetings.

Skills

Management of technical operations teams

Strong technical skills

Excellent communication skills

Knowledge of AWS and Azure

Tools

Infrastructure as Code

Data Centre Operations

Job description

Overview

We have the opportunity for an Infrastructure Operations Manager to join our IT department here at Tokio Marine Kiln. Reporting into the Head of Technology Operations, you will be accountable for the efficient maintenance and support of TMK's infrastructure, ensuring the smooth operation of storage, compute, backup, data centre operations, cloud platforms, physical and virtual server estates, patching, monitoring, observability, and alerting. This role involves providing deputy management support for the Head of Technology Operations and minimising technical operational risk through regular maintenance and compliance with good practice, security, and regulatory requirements. Additionally, the Infrastructure Operations Manager is responsible for developing and executing the Infrastructure Operation strategy roadmap across all core technologies within their remit.

The role includes responsibility for:

• Monitoring Infrastructure Services: Oversee all infrastructure services (excluding EUC and Network) to ensure they meet availability and capacity requirements in line with SLAs.
• Security and Compliance: Conduct regular security patching, firmware updates, and installation of service packs across all server endpoints and services to maintain security and regulatory compliance.
• Disaster Recovery and Business Continuity: Act as the technical owner of the TMK disaster recovery/business continuity process, including periodic testing to ensure compliance with industry regulations.
• Backup and Recovery Management: Manage the backup and recovery service, ensuring periodic testing and compliance with industry standards.
• Team Management and Development: Lead the Infrastructure Operations team through daily stand-up meetings, team meetings, quarterly planning, and 1:1s to foster open communication and collaboration in a hybrid working environment.
• Technical Expertise and Development: Provide technical subject matter expertise, minimise single person dependencies, and use the IT skills matrix to identify gaps and develop team members.
• Supplier and Vendor Management: Manage suppliers and vendors in line with agreed Supplier Management KPIs.
• Documentation Management: Ensure that Infrastructure Operations process and procedure documentation is up to date and shared with relevant stakeholders.
• Adherence to Processes: Ensure all team members adhere to the processes, procedures, and guidelines as set out in Infrastructure Operations documentation.
• Service Management Processes: Promote and support all Service Management processes (Incident, Service Request, Change, Problem & CSI) within the team, ensuring full adherence and compliance.
• Collaboration with Architecture: Maintain close collaboration with the Architecture function, contributing to and adhering to design/requirements artefacts (HLD/LLD) to ensure new services and infrastructure comply with standards.
• On-Call Escalation: Act as an out-of-hours/on-call escalation point of contact for major service issues on a rotational basis.

The successful candidate will have demonstrable experience in managing, motivating and developing technical operations teams and will also be experienced in planning and developing IT infrastructure to meet organisational needs. Strong technical skills and knowledge in storage, server technologies (both physical and virtual), data centre operations, cloud platforms (AWS and Azure), and Infrastructure as Code are also essential for this role. We are looking for someone who has excellent communication and management skills, who also has the ability to present ideas and influence in business-friendly and user-friendly language.

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.

To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to [e-mail] in confidence, to discuss any specific assistance or requirements that you have.

If you encounter difficulties submitting your application, please email [e-mail].

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