Infrastructure Engineer

Morgan Philips Group SA; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment consultancy is seeking an IT Infrastructure Engineer to deliver new technologies and support exceptional customer service in Northamptonshire. The role involves troubleshooting, designing applications, and mentoring. Ideal candidates have relevant qualifications, CCNA, and ITIL certification. Flexibility for out-of-hours support is essential, with opportunities for growth in a dynamic environment.

Qualifications

• Experience in operational support at a senior technical level.
• Experience supporting and diagnosing enterprise WAN and LAN infrastructure.
• Mentoring and supporting junior colleagues.

Responsibilities

• Deliver operational and project-based tasks against deadlines.
• Project-manage multiple concurrent projects.
• Provide escalation support and identify solutions.

Skills

Troubleshooting

Problem solving

Research and analytic skills

Design enterprise applications

Adapt to change

Education

Degree or relevant qualifications in technology or science

Cisco Certified Network Associate (CCNA)

ITIL v3/v4 foundation level

Job description

IT Infrastructure Engineer – 5 days a week in the office in Northamptonshire (essential) – work some weekends

Purpose of the role is to deliver new technologies that support a best‑of‑breed ethos, deliver new innovations to question conventional thinking and improve capabilities of the IT department, lead by example as a senior technical escalation point for a broad range of IT support topics, manage stakeholders within IT and the business while delivering complex projects, and deliver exceptional customer service to a consistent high standard.

We need you to

• Be skilled at troubleshooting, problem solving and root cause analysis
• Have excellent research and analytic skills
• Prioritise and self‑manage work
• Design, implement and support enterprise applications and infrastructure
• Support and optimise in‑house and bespoke applications
• Adapt to change, learn quickly in a fast‑paced environment

Have experience of

• Delivering exceptional customer service under pressure
• Operational support at a senior technical level within a medium‑to‑large sized enterprise
• Supporting and diagnosing enterprise WAN and LAN infrastructure
• Planning, organising, leading and delivering complex, fast‑moving workloads with both internal and external 3rd‑party resources
• Working to recognised methodologies such as ITIL, Agile
• Having a broad range of technical experience within a fast‑paced, dynamic environment
• Supporting junior colleagues via mentoring, training and documentation

Demonstrate knowledge of

• Enterprise application, middleware, and infrastructure technologies
• Managing and deploying to cloud platforms
• Database support, administration and optimisation
• Scripting, orchestration and automation techniques
• Capacity, performance and availability monitoring
• Security, vulnerability and malware threat prevention
• Desirable: Working in F1/Racing/Superbikes or equivalent business
• Desirable: Testbed and simulation platforms

Hold these qualifications

• Degree or relevant qualifications in a technology or science subject
• Hard skills: Cisco Certified Network Associate (CCNA)
• Soft skills: ITIL v3/v4 foundation level

Softer skills

• Diligent and attention to detail
• Passionate about infrastructure
• Growth mindset
• Flexible and open
• Team player
• Success driven, capable to perform under pressure and overcome challenges
• Target and deadline driven

Success in this role will be if you – deliverables

• See the big picture while getting involved in the technical “hands‑on” deliverables across a broad range of technical topics
• Project‑manage multiple concurrent projects and associated stakeholder communications
• Deliver operational and project‑based tasks against demanding Service Level Agreements and challenging deadlines
• Deliver quality without compromising performance
• Provide escalation support, quickly identifying solutions that others cannot, and keeping pace with collective goals
• Encourage teamwork and knowledge sharing to develop both yourself and colleagues

Additional information

The role requires the ability to deliver on both operational and project activities against deadlines and SLAs. Thus, flexibility is essential – you may need to provide out‑of‑hours maintenance and support on a best‑effort basis.

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.