Information Officer

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A large acute teaching hospital is seeking a motivated individual to join its critical care audit team. The role involves collecting and analyzing patient data for audits, ensuring accurate information for income management and clinical performance. Ideal candidates will possess exceptional organizational and analytical skills, with basic knowledge of clinical environments. This position offers a mix of on-site and remote working opportunities in a supportive, flexible environment. Join us to make a meaningful contribution to patient care.

Qualifications

• Knowledge of data analysis and software from diploma-level education or equivalent experience.
• Basic understanding of medical terminology and complex coding.
• Ability to assess and validate data, escalating issues when necessary.

Responsibilities

• Collect and record patient data for audits and income management.
• Provide regular performance information to stakeholders.
• Collate data for national audits ensuring accuracy.

Skills

Time management

Organizational skills

Attention to detail

Data analysis

Communication skills

Education

Diploma level qualification or equivalent

Tools

MS Excel

Relational database systems

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job:

We are seeking an efficient and motivated individual to join the critical care audit team, to assist with audit and data collection activities within the critical care. You will join an established team of Information Officers who collate data from all Adult ICU and HDU departments in the trust. The role is essential to ensuring accurate and timely data is available for both local and national audit and clinical performance benchmarking and also to provide accurate information for use by income management, ensuring that critical care activity is funded appropriately. Data submitted to national audits is used for research purposes both at UHS and across the UK, contributing to improving patient care both at here and across the UK.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Responsibilities

Detailed job description and main responsibilities

Main Responsibilities Include But Are Not Limited To

• Review, collect and record patient related information for local and national audit and for income management purposes.
• Perform simple analysis and reporting of data in order to support local performance and outcome reviews.
• Provide regular information to key stakeholders relating to department performance.
• A major part of the role will be to collate and enter the Critical Care Minimum Dataset (CCMDS) and Intensive Care National Audit and Research Centre (ICNARC) dataset for patients admitted to adult ICU and HDU areas across the Trust. Working within the current team, the post offers the opportunity to work to high standards, to prioritise and manage own workload within agreed timeframes and to achieve job satisfaction. The post is essential for providing information used for both income generation and national audits.

Skills And Experience

We are looking for someone with good time management and organisational skills, with an eye for detail and a thorough and methodical approach to their work. You will be able to critically evaluate clinical information provided from multiple sources in order to submit accurate data. You will be assigned to collect data for a specific area of critical care, and will be required to work with key stakeholders in that area to improve data entry and accuracy. A mixture of remote and on-site working & flexibility in hours is possible. Experience of working within the critical care environment is beneficial but not essential.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Knowledge of data analysis and associated software/computer systems gained through diploma level qualification or equivalent experience
• Basic level of theoretical knowledge or equivalent experience from a clinical environment providing an understanding of medical terminology, anatomical and physiological terms and complex coding techniques.
• Previous relational database experience
• Experience of dealing with queries, assessing if data is robust, identifying inaccurate data, undertaking validation tasks and ensuring that problem areas are escalated as necessary.
• Able to clearly and accurately convey complex information both verbally and in suitable written formats

Desirable criteria

• Advanced MS Excel experience
• Experience of using Pivot tables, PowerPoint.
• Creating charts/tables that enable CC Directorate to effectively plan adequate resource utilisation and financial projections
• Knowledge of case note tracking computerised patient administrative systems.
• Previous experience of clinical audit/information systems.
• Ability to present Critical Care Audit data to a variety of audiences

Trust Values

Essential criteria

• Patient First
• Working Together
• Always Improving