Information Compliance Officer

SevernTrentLife; Coventry; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading utility company in Coventry is seeking an Information Compliance Officer. This role involves building strong stakeholder networks, analyzing data, and ensuring compliance with regulations. Candidates should possess excellent stakeholder relationship-building skills and a willingness to learn. The position offers 28 days of holiday plus bank holidays and a competitive annual bonus based on performance.

Benefits

28 days holiday plus bank holidays

Annual bonus scheme up to £2,250

Leading pension scheme

Sharesave program

Dedicated training and development with an Academy

Electric vehicle scheme

Family friendly policies

Two volunteer days per year

Qualifications

• Strong stakeholder relationship-building skills are key.
• Genuine willingness to learn and grow is crucial.
• Comfortable analyzing data and presenting findings clearly.

Responsibilities

• Build a strong stakeholder network to ensure a high-quality standard.
• Lead and manage the process with a customer-centric approach.
• Provide monthly reports to highlight trends and opportunities for improvement.
• Support teamwork across the organization.
• Identify and deliver opportunities to enhance the process.

Skills

Stakeholder relationship-building skills

Knowledge of water or utilities regulations

Data analysis

Ability to present findings

Willingness to learn

Job description

Overview

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW

At Severn Trent we operate an established, rigorous and robust governance framework encompassing our approach to risk management, compliance and assurance. As a public service and regulated entity, our framework is designed to ensure transparency, as we balance the needs of our customers and compliance with regulatory obligations.

We are looking for an Information Compliance Officer to join our compliance team, located within our General Counsel directorate. This role offers a unique opportunity to dive into the heart of our business operations - an area that resonates deeply with our customers and consistently captures media attention.

Want to know more? If so, read on.

Responsibilities

• Build a strong stakeholder network with Business Leads, Strategic Leads and Severn Trent Executive Committee (STEC) to ensure a consistent and high quality standard approach is applied across all business areas and to ensure we fulfil our regulatory requirements on time.
• Lead and manage the end-to-end process, ensuring a customer centric approach is applied throughout and work with senior stakeholders to craft the narrative for all customer responses.
• Identify and deliver opportunities to further enhance the process, streamlining the business engagement and customer response process with a focus on autonomy and ownership across different business areas.
• Provide monthly reports to Senior Management and STEC to highlight trends and opportunities for improvement
• Support a sense of teamwork, gained through working alongside and supporting colleagues from all levels across the organisation

You'll be based at our Severn Trent Centre in Coventry. With this being such a critical role, we’re looking for someone who can join us 37 hours a week.

How we work

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

What we’re looking for

• We're ideally looking for someone with knowledge of water or utilities regulations.
• You should be comfortable analysing data, drawing insights, and presenting your findings clearly.
• Strong stakeholder relationship-building skills are key.
• A genuine willingness to learn and grow is just as important as experience.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

How we’ll reward and care for you

It’s not just a job you’ll get here, you’ll get a career too.

We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.

Here’s some of our favourites:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteer days per year

Let’s go

We can\'t wait to hear from you! Have an updated CV ready and spare five minutes to apply. We\'ll let you know the outcome after the closing date, so keep an eye on your phone and emails.