Information Assistant

Nottingham Trent University; Nottingham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading educational institution in Nottingham is seeking a Customer Support Assistant to provide assistance to library users. In this role, you will support clients with IT queries and other inquiries, creating a welcoming environment for independent learning. The ideal candidate will possess excellent customer service skills and confidence in utilizing IT systems. This permanent position offers a competitive salary and benefits, fostering a supportive and inclusive work culture.

Benefits

Generous holidays

Pension scheme

Development opportunities

Discounts and benefits

Qualifications

• Experience of supporting customers in a busy service environment.

Responsibilities

• Provide practical help and guidance to customers of libraries and learning resources.
• Assist with face-to-face, telephone and online enquiries.
• Complete a variety of tasks on a rota basis.

Skills

Excellent customer service skills

Confidence in using IT systems

Ability to work effectively with a wide range of people

Job description

Job reference: 552068

Location: City Campus

Employment type: Permanent Contract

Team: Libraries and Learning Resources

Closing date: 12/02/2026

School / Directorate: Libraries and Learning Resources

Salary / Grade: Grade D (£25,470 - £26,583 p.a. pro rata)

Working Pattern: Monday - Friday 8:30am-5pm (52 weeks). Annualised Hours contract may include 1-2 bank holidays and 1-2 Summer Saturdays shifts (10am-2pm).

Interview Date: TBC

About The Role:

At the heart of Nottingham Trent University, our libraries inspire and enable independent learning and research. We actively engage with our customers and make a difference. We create an inspiring physical and online environment for learning and research. We want to make it easy for people to use our libraries and learning resources, and that’s where you come in.

What you’ll be doing:

This role isn’t just checking and sorting books. You’ll be an essential support to customers of our libraries and learning resources by providing practical help and guidance. You’ll be the go‑to person for face‑to‑face, telephone and online enquiries. Supporting customers to get online or how to use software one minute and then identifying and referring specialist enquiries the next. No two days will be the same as you’ll work on a rota basis, completing a variety of tasks.

What you’ll bring:

• Excellent customer service skills and the ability to work effectively with a wide range of people.
• Confidence in using IT systems and experience of supporting customers in a busy service environment.

Contact: Emma‑Rose Colk (User Experience Team Leader) at [e-mail]

What we offer: We provide a career with a difference, ongoing support, good development opportunities and a competitive salary that rewards your contribution. We also offer generous holidays, a pension scheme, great facilities, and a wide range of savings, discounts and benefits.

Safe & Inclusive: At NTU, we continue to build an inclusive culture that encourages, supports and celebrates diverse voices and experiences. We welcome the unique contributions that you can bring and encourage people from under‑represented communities to apply.

Immigration Notice: This role is ineligible for sponsorship under the UK Visas & Immigration points‑based immigration system. However, applications are welcome from candidates who do not currently have the right to work in the UK but who would be eligible to obtain a valid visa via another route.

Rehabilitation of Offenders Act (1974): This role is covered under the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.

Take a look around the company https://www.ntu.ac.uk/