Industry Operations Advisor

Ecotricity Group Limited; Stroud; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

An environmentally-focused energy company is looking for an Industry Operations Expert to join its Stroud team. This full-time role involves providing technical support and ensuring the integrity of Half Hourly industry data. The successful candidate will maintain high standards in data management and will be part of a mission to make energy more sustainable in the UK. A strong focus on analytical skills and problem-solving is essential for this role. Benefits include a healthcare plan, hybrid working options, and various discounts.

Benefits

Healthcare plan

Generous pension contribution

Volunteering day

Hybrid working

Holiday of 25 days

Cycle to work scheme

Company discounts

Qualifications

• Self-motivated with a genuine interest in personal and team development.
• Committed to continuous improvement and innovative solutions.

Responsibilities

• Resolve Half Hourly industry exceptions and maintain customer data.
• Provide technical support on data queries.
• Ensure quarter hourly settlement performance targets are met.

Skills

Analytical skills

Attention to detail

Problem-solving ability

Relationship management

Computer literacy

Communication skills

Prioritization skills

Continuous learning commitment

Tools

CRM systems

Microsoft Office 365

Job description

Overview

Ecotricity is looking for an Industry Operations (Half Hourly) Expert to join our team on a full-time basis. The successful candidate will be responsible for providing ongoing technical and operational support within the Half Hourly Operations Team and wider business, acting as a go-to person for Half Hourly industry data exceptions and supporting Half Hourly industry processes. You will work closely with the CRMs in the Commercial team to resolve customer exceptions preventing settlement performance in a timely manner, while continuously developing knowledge to support the wider business strategy. The Half Hourly Industry Operations Expert will remain up to date on all Half Hourly industry changes, processes and system developments and will work with peers to ensure these are as efficient and successful as possible. By working at an MPXN level, you will be responsible for improving and maintaining Half Hourly industry data integrity, including updating documentation and assisting the Team Leader with change management across the team and wider business.

The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations and the BSC settlement code.

Core responsibilities

• Resolve Half Hourly industry exceptions and queries, and maintain customer data held within Ecotricity systems efficiently
• Provide technical support for the wider business on Half Hourly industry data queries
• Ensure we achieve and maintain our half hourly Settlement performance targets as governed by Elexon
• Liaise with other departments and third parties to ensure that a fair and timely outcome is achieved for customer and industry impacting problems
• Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the team and Ecotricity mission
• Attend all industry/software training days as appropriate, and feed up-to-date information back to the department and team leaders
• Ensure the department meets all industry compliance and regulations requirements, and share this knowledge with the team

About You

We are looking for a self-motivated and organised individual with a genuine interest in their own, as well as colleagues, development. You will be committed to continuous improvement and work in an innovative and creative way to find solutions. An excellent communicator, you will be supportive to your colleagues and confidently manage relationships. Full system and industry training is provided; a background in the energy industry would be an advantage, but a strong desire to learn the ins and outs of a complex industry is essential.

Essential skills

• Great analytical skills and excellent attention to detail
• High level of numeracy, accuracy, and problem-solving ability
• Proven effective relationship management both internally and externally
• High level of computer literacy with experience of a CRM system, coupled with knowledge of Microsoft Office 365
• Ability to prioritise a wide range of tasks and manage workload effectively
• Committed to continual learning for themselves and their teammates, including process improvement experience
• Excellent written and verbal communication skills
• Logical thinker with the ability to solutionism

About Us

What’s in it for you

• Healthcare plan, life assurance and generous pension contribution
• Volunteering day
• Hybrid working
• Various company discounts (including shops, gym, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025.

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind. Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers\' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers\' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass. We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Job Details

Job Types: Full-time, Permanent

Pay: GBP25,150.00-GBP28,000.00 per year

Benefits

• Additional leave
• Canteen
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Store discount
• Transport links
• Work from home

Application questions

Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 2/3 days per week?

Will you now or in the future require sponsorship for employment visa status?

Work authorisation

United Kingdom (required)

Work Location

Hybrid remote in Stroud GL5 3BY