Independent Living Service Manager (RP0159)

Welwyn Hatfield Borough Council; Welwyn Garden City; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local council in the UK seeks an Independent Living Service Manager to oversee the delivery of efficient and compliant services for residents. This role requires experience in supported housing, a strong leadership background, and skills in change management. The successful candidate will ensure quality service delivery while promoting resident involvement. Flexible working arrangements and a comprehensive benefits package are available.

Benefits

Flexible working arrangements

Local Government pension scheme

Generous annual leave allowance

Qualifications

• Experience in supported housing or delivering independent living services at a senior level.
• Strong leadership and experience in change management.
• Full UK driving licence and access to a car.

Responsibilities

• Act as strategic lead to ensure high quality Independent Living service delivery.
• Drive change programme and identify improvement opportunities.
• Ensure services meet legislation and regulatory requirements.

Skills

Change management

Leadership

Supported housing experience

Job description

Welwyn Hatfield is looking to recruit an Independent Living Service Manager to oversee our Independent Living Service and ensure the delivery of a high quality, efficient and compliant sheltered housing service to over 2500 residents.

The role oversees the delivery of effective landlord and support services within schemes and in the community ensuring delivery of cost effective and customer focused service which enables older and vulnerable people in the community to live, fulfilling, healthy and independent lives.

Key Responsibilities

• You will be required to act as strategic lead to ensure the delivery of high quality, efficient and compliant Independent Living service. You will develop and help deliver the objectives of the Transformation Plan for Independent Living.
• You will drive the change programme, identify opportunities and translate these into deliverables, with clear improvement outcomes.
• You will review and update policies and procedures and ensure that these are communicated to staff and applied consistently throughout the service.
• You will ensure that the services provided meet legislation and regulatory requirements and reflect best practice and always deliver excellent customer care.
• Strive to positively promote resident involvement and community development and contribute to the council's corporate objectives.

Qualifications & Experience

• The candidate must have experience of working in supported housing and or delivering independent living services at a senior level.
• We are looking for a strong leader to help reshape the services of the team and therefore experience in change management is essential.
• You must have a full UK driving licence and have access to a car.

Values and Culture

Our Values are important to us and we're looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.

Benefits

We can offer you flexible working arrangements as well as the Local Government benefits including pension scheme and generous annual leave allowance. You can see our full list of employee benefits on our careers site here My Rewards - Careers.

How to Apply

If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you.

Visa & Sponsorship

We do not provide visa sponsorship for employment in the UK.