Income Team Finance Assistant

Anglia Ruskin University; Chelmsford; On-site; GBP 26,000 - 31,000; Full time

Job summary

A UK major university in Chelmsford is seeking a Full Time position in Financial Services. The role involves receipting and reconciling income and providing a customer-focused service for student tuition fee enquiries. Candidates should have A-Levels or NVQ level 3 qualifications and experience in customer service. The university offers supportive professional development, extensive benefits, and a commitment to diversity and inclusion.

Benefits

Generous holiday entitlement

Occupational pension schemes

Training and development opportunities

Travel to work scheme

Competitive relocation package

Qualifications

• Experience in a customer service environment dealing with data entry of financial transactions.
• Desire to develop attributes related to financial services.
• Ability to meet deadlines with attention to detail.

Responsibilities

• Receipting and reconciling all income.
• Providing customer-focused income collection service.
• Handling student tuition fee enquiries.

Skills

Customer service experience

Numerate

IT literate

Organisational skills

Communication skills

Education

A-Levels or NVQ Level 3 qualification

Tools

Microsoft Office

Job description

Job Details

• Job Category: Administrative
• Vacancy Type: Permanent
• Employment Type: Full time
• Salary: £26,707 – £30,378
• Location: Chelmsford
• Faculty/Prof Service: Financial Services
• Closing Date: 04/01/2026
• Reference Number: 3790

Documents

• Job Description Person Specification (PDF , 900.03kb)
• Candidate brief (PDF , 2315.48kb)

About ARU

ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

About The Role

Financial Services provides a challenging and interesting environment for self‑motivated individuals looking for an exciting challenge. The post holder will be responsible for receipting and reconciling all income by providing an efficient, quality and customer-focused income collection service. Responsibilities also include providing a professional, customer‑focused service dealing with student tuition fee enquiries. (A full list of duties and responsibilities can be found within the job description).

With an A‑Levels or an NVQ level 3 qualification, you will have previous experience in a customer service environment dealing with data entry of financial transactions or a desire to develop these attributes. You are numerate, IT literate with a sound knowledge of Microsoft Office. You have good communication, interpersonal and organisational skills, an eye for detail and the ability to meet deadlines are essential.

The University will support the professional development in the role by funding study towards AAT (or equivalent).

Information

Interviews will be held in person in Chelmsford week commencing January 26th 2026.

Informal enquiries can be made to Ryan Yates, Income Team Leader via email at [e-mail] or Michael Phillips, Financial Operations Manager at [e-mail].

Benefits

We have an agile working culture and offer an extensive range of benefits including a generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

Diversity and Inclusion

We are committed to safeguarding and promoting the welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on shortlisted candidates. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. In accordance with the UK Government’s immigration points‑based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route. Committed to being inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications.

Guidance Notes

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.