Income Protection Administrator

Merkur Casino; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading gaming company in Milton Keynes is seeking an individual to manage cash collection processes across venues. The successful candidate will ensure accurate income data capture, support venues during cash collection, and produce regular reports. Ideal candidates should have strong analytical and organizational skills, with a focus on problem-solving and attention to detail. Flexibility and teamwork are essential in this fast-paced environment. Attractive benefits package included.

Benefits

33 days holiday (including Bank Holidays)

Contributory Pension Scheme

Health care plan and Life Assurance

Discounts with high street retailers

Employee assistance programme

Qualifications

• Strong attention to detail and self-directed with the ability to manage tasks.
• Candidate should enjoy problem-solving and working with data.
• Experience in a similar industry is advantageous but not essential.

Responsibilities

• Manage cash collection processes and ensure accurate data capture.
• Provide support for venues during the cash collection process.
• Produce reports identifying trends and anomalies.

Skills

Problem-solving

Strong communication skills

Attention to detail

Organisational skills

Ability to work with MS Excel

Advanced IT skills

Tools

MS Office

Job description

Responsibilities

• Manage the collection processes across all venues, ensuring accurate income data capture and investigations into machine exceptions including machine re-audits/spot checks and Cash Register Journal Reconciliation.
• Provide 'live' support for venues during their cash collection process.
• Review and verify venue cash collection documents for accuracy and completeness.
• Ensure the prompt escalation of exceptional machine losses immediately to the Operations team/Auditors for further investigation.
• Provide investigation teams with the findings of the initial investigation.
• Produce weekly exceptions reports by area and review exception returns for the monthly period report.
• Produce weekly 'Early Warning' report.
• Produce weekly 'Under/Over banking' report upon investigation any correlation with machine exceptions.
• Identify trends, anomalies, and potential indicators of machine manipulation, cash misuse, or fraudulent activity.
• Assist with the management of the user profile administration on the gaming machine management system MARS.

Qualifications

• We can provide a full job description on request.
• If you enjoy problem-solving, working with data, and collaborating with people across a business, this is a fantastic opportunity to make an impact.
• We are looking for someone with strong communication skills, and a tenacious approach with focus and determination to get the job done effectively.
• Experience in similar industry would be advantageous but not essential.
• Strong attention to detail.
• Self-directed with the ability to manage and prioritise daily tasks.
• Great organisational skills and the ability to follow through on projects.
• A team player with the ability to develop positive relationships and work effectively with key stakeholders.
• Ability to work with confidential information on a regular basis.
• Good communication skills, transparency, openness, and respect.
• Ability to solve problems utilising technology, strong skills working with MS Excel and advanced IT skills.
• Proficient in MS Office tools such as Word, Excel and PowerPoint.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand, as well as two Merkur Casinos.

Benefits

• 33 days holiday (including Bank Holidays)
• Contributory Pension Scheme
• Health care plan and Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme