Income Officer

Castlefield Recruitment; Manchester; Hybrid; GBP 100,000 - 125,000; Part time

Job summary

A housing association in South Manchester is seeking an Income Officer for a temporary contract. The role involves managing rent arrears and conducting interviews with customers. Candidates should have experience in social housing and strong communication skills. This position offers flexible home working at an hourly rate of £26.32 through an umbrella company, based on a 35-hour work week.

Qualifications

• Experience in handling and resolving rent arrears cases effectively.
• Valid UK driver's license.

Responsibilities

• Assist in proactive management of rent arrears and debts.
• Conduct interviews and correspondence with customers.
• Provide accurate information on welfare reforms.

Skills

Experience as an Income Officer within Social Housing

Ability to communicate verbally and in writing

IT competency

Job description

Income Officer – Housing Association – About The Client :

Castlefield Recruitment is collaborating with a well-established housing association in South Manchesterto seek an Income Officer on an initial 2 month temporary contract. This role offers flexible home working and an hourly rate of £26.32 per hour through an umbrella company based on a 35‑hour working week.

Income Officer – Housing Association – About The Role :

• Assist in proactive management of rent arrears and debts within specified area.
• Understanding customers' personal and financial circumstances and how they've arrived at their current situation.
• Conduct interviews and correspondence with customers, agreeing on repayments.
• Provide accurate information and advice on welfare reforms to affected customers.
• Ensure adherence to financial procedures and regulations.
• Liaise with external debt collection agencies and other relevant agencies.

Income Officer – Housing Association – What You Need :

• Experience as an Income Officer within Social Housing
• Experience in handling and resolving rent arrears cases effectively.
• Ability to communicate verbally on the phone and inwriting to a good standard and IT competency.
• Valid UK drivers licence
• ...