Income Management Advisor - Tewkesbury, Gloucestershire

Bromford; Tewkesbury; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading social housing organization in Tewkesbury is seeking an experienced Income Management Officer. In this role, you will manage customer accounts, provide tailored advice on financial challenges, and ensure tenancy sustainment. The ideal candidate will have strong knowledge of housing law and a track record in income recovery. You will also need a full driving license for this mobile role that includes both office and home visits. Join a supportive team making a real difference in people's lives.

Benefits

Supportive team environment

Opportunities for personal impact

Values-led organization

Qualifications

• Proven experience in income recovery or tenancy sustainment within social housing.
• Confident communicator who can work autonomously and solve problems effectively.
• Knowledge of welfare benefits, housing legislation, and court procedures.

Responsibilities

• Managing customer accounts focusing on early intervention.
• Providing advice on benefits, budgeting, and income maximization.
• Preparing and presenting cases in court.

Skills

Income recovery

Tenancy sustainment

Communication

Data analysis

Empathy

Tools

Microsoft tools

Housing systems

Job description

Contract: 6-month Fixed-term

Hours: 37.5 per week (Monday-Friday)
Workstyle: Roaming - a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 4 January 2026 - Please apply early, as we may close the vacancy sooner than advertised if we receive a high volume of applications.

Are you an experienced income specialist ready to hit the ground running?

We’re looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you’re confident in your knowledge of housing law, benefits, and court processes — and you’re passionate about making a difference — this could be the role for you.

At Bromford, we believe in homes that enable people to thrive. As an income management officer, you’ll be a key part of that mission — supporting customers to manage their rent, maximise their income, and stay securely housed.

What you’ll be doing:

• Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
• Providing tailored advice on benefits, budgeting, and income maximisation
• Taking proactive steps to recover rent arrears and meet performance targets
• Preparing and presenting cases in court, with confidence in legal processes and documentation
• Using data and insight to inform your approach and continuously improve results
• Working closely with colleagues across housing, support, and external agencies
• Supporting vulnerable customers with empathy and professionalism, even in challenging situations

What we’re looking for:

• Proven experience in income recovery or tenancy sustainment within social housing
• A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
• Someone who’s target-driven but always customer-focused
• A self-starter who thrives in a fast-paced, mobile role
• Knowledge of welfare benefits, housing legislation, and court procedures
• Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
• A full driving licence is essential, as this is a roaming role involving home working, office, and home visits
• Able to complete an enhanced DBS check

You’ll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.

Why join us?

This is a chance to join a supportive, high-performing team where your skills will be valued and your impact will be visible. You’ll be working in a role that’s both challenging and rewarding — helping people stay in their homes and take control of their finances.

We’re a values-led organisation that puts people first — both our customers and our colleagues. If you’re looking for a role where you can make a real difference, we’d love to hear from you.

Closing Date: Sunday 4 January 2026 with interviews taking place at our Shannon Way office, Tewkesbury.