Income Liaison Officer

Croydon Health Services NHS Trust; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK's leading healthcare provider is seeking an Entry Level Accounts Receivable Officer to manage income processing and liaise with NHS Shared Business Services. The role involves assisting with account management, resolving invoicing issues, and working alongside various stakeholders for timely billing processes. The ideal candidate will have knowledge of Accounts Receivable, strong communication skills, and a passion for providing quality healthcare services. This is a contract position lasting 6 months at Band 5 level.

Qualifications

• Skill and knowledge of current Accounts Receivable and debt management.
• Ability to manage KPIs and report to the Income Liaison Manager.
• Experience in resolving invoicing issues.
• Strong communication skills for liaising with various stakeholders.

Responsibilities

• Liaise with NHS Shared Business Services to ensure timely processing of income and receivables.
• Assist with all aspects of the accounts receivable service.
• Manage email correspondence related to invoices.
• Investigate issues in suspense accounts to clear holds on customer invoices.

Job description

Position Overview

Fixed Term 6 months, Band 5.

The post holder is responsible to liaise with NHS Shared Business Services (SBS) to ensure income, receivable, and debt collections are processed on a timely manner as stipulated in the contract and comply with current legislation, NHS policy and Trust procedures.

Using skill and knowledge of current Accounts Receivable and debt management they will assist with all aspects of the accounts receivable service to ensure the provision of on-time compliant and accurate processing of customer invoices.

Proposed Interview Date: 21st January 2025.

Key Responsibilities

• Provide a primary point of contact and liaison between Trust invoice requisitioners, NHS SBS, and customers for the day-to-day provision of income and receivable service. Act as a point of resolution between NHS SBS and CHS to resolve issues as they arise.
• Assist in managing the set KPIs (as per SBS contract) and report on these to the Income Liaison Manager in order to address any underperformance with NHS SBS.
• Manage the central email box facility; review invoices in the holding account, through which invoices are forwarded to the most appropriate staff/budget holder for coding, VAT and processing/inquiry/approval, or returned to NHS SBS.
• Undertake investigations that are held in the various suspense accounts (such as interface rejection, dummy customer, or sales orders outstanding report) and action when requested to remove the hold on customer invoices in the various suspense accounts.

About the Trust

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1 August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital, is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long‑term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. With the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services places great importance on education and training throughout the careers of all staff, offering access to a range of core skills training and professional development.

Seniority level

Entry level

Employment type

Contract

Job function

Other, Information Technology, and Management

Industries

Hospitals and Health Care

Contact

Name: Folarin Olugbake
Job title: Income, Overseas Visitor & Private Patient Manager
Email address: [e-mail]
Telephone number: 07415352621