Income & Credit Control Specialist – Hybrid Role

EA First Compass House; Coventry; Hybrid; GBP 29,000; Full time

Job summary

A prominent UK charity in Coventry is seeking an Income Finance Officer to manage customer accounts and facilitate timely income collection. The role requires AAT Level 3 qualifications and experience in account management or credit control. Key responsibilities include resolving payment issues, maintaining records, and ensuring compliance with legal requirements. This position offers a salary of £29,000, attractive benefits, including hybrid working, and a supportive work environment.

Benefits

25 days annual leave plus public holidays

Competitive pension

Hybrid working model

Flexi-scheme

Enhanced maternity & paternity leave

Blue Light Card discounts

Attendance reward

Life insurance

Cycle to work scheme

Employee Assistance Programme (EAP)

Qualifications

• A minimum of AAT Level 3 working towards becoming AAT qualified.
• Proven experience of working directly with customers and delivering a high standard of customer service.
• Strong data and spreadsheet skills, with the ability to analyse and interpret information.

Responsibilities

• Facilitate timely collection of income.
• Manage customer accounts and support timely payments.
• Identify and resolve payment issues.
• Maintain accurate records of actions and communications.
• Engage with customers to resolve issues early.
• Support digital improvements and new ways of working.
• Ensure compliance with legal and regulatory requirements.

Skills

AAT Level 3

Account management

Credit control

Customer service

Data analysis

Attention to detail

Interpersonal skills

IT proficiency

Education

AAT qualification (or working towards)

Job description

A prominent UK charity in Coventry is seeking an Income Finance Officer to manage customer accounts and facilitate timely income collection. The role requires AAT Level 3 qualifications and experience in account management or credit control. Key responsibilities include resolving payment issues, maintaining records, and ensuring compliance with legal requirements. This position offers a salary of £29,000, attractive benefits, including hybrid working, and a supportive work environment.