Inbound Seller Support Specialist

Teya; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A payment and software service provider is looking for a dedicated Customer Operations team member to provide support to over 250 independent sellers across the UK. You'll handle various customer inquiries via calls, emails, and chats, ensuring an exceptional experience and assisting with problem resolution. We're seeking someone with experience in customer service or technical support, a keen attention to detail, and the ability to work under pressure. Join us to make an impact in the small business community.

Benefits

25 days of Annual Leave + Bank Holidays

Career progression opportunities

Health support services

Private Medical and Life Insurance

Pension Scheme

Qualifications

• Previous experience in customer services or technical support role.
• Ability to work under pressure while maintaining accuracy.
• Experience providing advice and support over the phone.

Responsibilities

• Answering a high volume of incoming calls, emails, and web chats.
• Providing first line support to independent sellers.
• Maintaining accurate records in the database.
• Handling complaints and escalating to senior management as needed.
• Identifying trends and issues for reporting.

Skills

Inbound customer service experience

Technical aptitude

Problem solving

Attention to detail

Team player

Job description

A payment and software service provider is looking for a dedicated Customer Operations team member to provide support to over 250 independent sellers across the UK. You'll handle various customer inquiries via calls, emails, and chats, ensuring an exceptional experience and assisting with problem resolution. We're seeking someone with experience in customer service or technical support, a keen attention to detail, and the ability to work under pressure. Join us to make an impact in the small business community.