In-Branch Customer Experience Specialist

HSBC; Penrith; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading international bank is seeking a Customer Service Representative in Penrith to deliver outstanding customer service and support clients with their transactional needs. The role includes processing transactions, educating customers about digital banking, and working within a dynamic team. Salary starts at £24,000 per year with various employee benefits, including holidays and healthcare. A full training course is provided to ensure candidates are well-equipped for their role.

Benefits

Over six weeks’ holiday

Employee discounts through Perks at Work

Market-leading pension contribution

BUPA Healthcare

Life Assurance equivalent to four times annual salary

Flexible benefits platform

Qualifications

• Ability to engage in effective conversations and show empathy.
• Experience in delivering customer service is a plus.
• Willingness to adapt in a continuously changing environment.

Responsibilities

• Provide exceptional customer service in a fast-paced environment.
• Process a wide range of transactions accurately.
• Educate customers on self-service devices and digital platforms.
• Collaborate within the branch to enhance customer workflows.

Skills

Excellent communication skills

Customer service orientation

Attention to detail

Resilience

Job description

A leading international bank is seeking a Customer Service Representative in Penrith to deliver outstanding customer service and support clients with their transactional needs. The role includes processing transactions, educating customers about digital banking, and working within a dynamic team. Salary starts at £24,000 per year with various employee benefits, including holidays and healthcare. A full training course is provided to ensure candidates are well-equipped for their role.