Implementation Consultant Associate

Iris Software Group; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading software company in the UK is seeking a motivated individual to assist schools and trusts with onboarding to their innovative software platform. This role involves training, support during system configuration, and ensuring smooth project execution. Ideal candidates will have a willingness to learn, a positive attitude, and effective communication skills. No prior experience required, making it a great start for your career in the software industry, with competitive growth opportunities within the organization.

Qualifications

• Positive attitude and willingness to learn.
• Comfortable working with technology.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Support customers through the onboarding process.
• Help configure the Every system.
• Deliver online training sessions for staff.
• Keep projects organised and well communicated.
• Collaborate with internal teams to solve problems.

Skills

Problem-solving

Organising tasks

Clear communication

Confidence with technology

Tools

Excel

Job description

Overview

In this role, you’ll help schools and trusts get started with Every, one of the UK’s leading school operations platforms. You’ll learn how the software works, support customers through setup and onboarding, and help school staff feel confident using the system. It’s a great opportunity for someone at the start of their career who enjoys problem‑solving, organising tasks, and explaining things clearly to others.

About Every

Every is a cloud‑based platform used by schools and multi‑academy trusts to manage essential day‑to‑day operations. It helps education teams stay compliant, organised, efficient, and safe. Schools rely on Every for:

• HR & people management (absences, policies, safeguarding checks)
• Premises and compliance tasks (maintenance checks, health & safety)
• Workflow management (requests, approvals, reminders)
• Reporting and insights for school leaders

Why This Role Matters

The onboarding experience shapes how schools feel about the software. When the setup goes smoothly:

• Staff adopt the system faster
• Important processes become easier
• Schools stay compliant
• Confidence in the software grows

Your support helps schools run safely and efficiently – and makes a real difference to their daily workload.

About the Team

You’ll join our Professional Services team in the Education Division – around ten friendly and experienced colleagues who support each other every day. They’ll help you learn the products, build your skills, and grow your confidence as you take on more responsibility.

What You’ll Be Doing

You will develop skills in software onboarding, training, and project coordination. Day‑to‑day, you will:

• Support customers through the early stages of their onboarding
• Help configure the Every system with guidance and training
• Deliver simple online training sessions for school staff
• Keep projects organised, clear, and well communicated
• Work with business managers, senior leaders, and administrators in schools
• Answer questions and help customers get the most from the software
• Collaborate with internal teams to solve problems and improve processes
• Make sure projects are completed smoothly or handed over correctly
• Receive full training on the Every platform and wider IRIS tools
• Gain experience working with a range of schools and trusts
• Explore opportunities to progress into implementation, training, customer success, or specialist roles
• Be part of a team that values collaboration, learning, and shared success

Our Application Process

We like to keep things simple, transparent, and fair:

1. Apply online – send your CV and a few details. No long forms.
2. Initial interview (plus online assessments):
   • A chat with our Talent team.
   • Two short assessments: CCAT (15‑minute timed test) and EPP (untimed personality questionnaire).
3. Interview with our Professional Services team (MS Teams) – meet members of our team and discuss your experience, approach, and fit.

If you enjoy working with people, are comfortable with technology, and want to start a career helping schools use software that makes their working lives easier, we’d love to hear from you.

What We’re Looking For

You don’t need previous experience in software implementation – just a positive attitude, a willingness to learn, and confidence working with people. You’ll be a great fit if you:

• Enjoy helping people and explaining things in a clear, simple way
• Are confident using technology and keen to learn new systems
• Can stay organised and manage several tasks at once
• Communicate clearly, professionally, and positively
• Feel comfortable speaking with a variety of people
• Are willing to learn, ask questions, and try new things
• Take pride in delivering good support and great service

Helpful, but not essential:

• Experience using Excel (sorting, filtering, basic formulas)
• Any exposure to customer service, training, education, admin, or software
• Experience coordinating tasks or small projects

If you don’t tick every box, that’s absolutely fine – we’re looking for potential and enthusiasm.