Impactful Performance Lead — Coach, Develop & Deliver Results

The Fedcap Group; Oxford; On-site; GBP 37,000 - 43,000; Full time

Job summary

A national employment services organization is seeking a Performance Manager in Oxford. The role involves leading a team of Employment Advisers to achieve performance goals while delivering meaningful support to jobseekers. You will coach and inspire your team, build strong stakeholder relationships, and engage local employers. A successful candidate should have experience in leadership within a target-driven setting and a relevant management qualification. This full-time role offers a competitive salary and comprehensive benefits.

Benefits

33 days' annual leave

Pension contribution up to 5%

Monthly benefits scheme worth up to £500

Free life assurance (4x annual salary)

Accredited development and leadership training

24/7 Employee Assistance Programme for you and your family

Qualifications

• Proven success in team leadership within a target-driven, customer-facing environment.
• A natural coach - able to spot potential, guide development, and build confidence.
• Strong understanding of employability services, employment law, and diversity & inclusion.

Responsibilities

• Lead and develop a team to hit performance, quality, and customer service goals.
• Use your coaching skills to build a high-performing team through daily support, reviews, and performance management.
• Drive employer engagement and commercial growth in the local market.

Skills

Team leadership

Coaching

Data interpretation

Stakeholder engagement

Education

NVQ Level 5 in Management & Leadership (or equivalent)

Job description

A national employment services organization is seeking a Performance Manager in Oxford. The role involves leading a team of Employment Advisers to achieve performance goals while delivering meaningful support to jobseekers. You will coach and inspire your team, build strong stakeholder relationships, and engage local employers. A successful candidate should have experience in leadership within a target-driven setting and a relevant management qualification. This full-time role offers a competitive salary and comprehensive benefits.