IFA Administrator

Ascot Lloyd; Portishead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading wealth management firm in the UK is seeking an IFA Administrator to provide comprehensive pre-and post-sales support to Financial Advisers. The role involves managing client documentation, ensuring exceptional service, and automating processes. Candidates should possess strong communication skills, attention to detail, and a proactive mindset. This full-time position is a 12-month fixed-term contract, perfect for someone passionate about driving change in a dynamic environment.

Qualifications

• Proactive and detail-oriented mindset.
• Ability to manage multiple priorities.
• Change-oriented with a growth mindset.

Responsibilities

• Handle client documentation and requests efficiently.
• Manage processes for advisers and clients to improve outcomes.
• Prepare client meeting packs including valuations and agreements.
• Dispatch client documents and manage records accurately.
• Address enquiries promptly through various communication channels.
• Maintain accurate client records using Intelliflo Office.
• Engage in projects related to various business initiatives.

Skills

Client service skills

Strong written and verbal communication

Attention to detail

Tools

Intelliflo Office

Job description

We are seeking a proactive and detail-oriented IFA Administrator to provide comprehensive pre-and post-sales support to our Financial Advisers. Your role will be pivotal in ensuring accurate and timely processing of client documentation and ensuring clients receive exceptional service in line with our values and regulatory standards. We are on a journey to transform Ascot Lloyd so are looking for an individual who can both manage their day-to‑to‑day role, assigned to advisers and clients but can also help in the automation and digitisation of our reporting and processes.

Key Responsibilities

• Client Support: Efficiently handle client documentation and requests, ensuring accuracy and excellent client service.
• Process Management: Effectively manage the processes for your advisers and clients, working to automate and continually improve client outcomes.
• Meeting Preparation: Assemble comprehensive client meeting packs, including valuations, agreements, fact finds, and risk profiles.
• Documentation Management: Dispatch client documents to relevant parties and manage signed letters of authority to gather policy information, updating client records accordingly.
• Issue Management: Address enquiries from clients, advisers, colleagues and providers promptly via written, telephone, and electronic channels.
• Data Management: Maintain accurate client records using Intelliflo Office, ensuring all personal and policy information is current.
• Project Participation: Engage in projects related to Intelliflo Office, platforms/providers, the Investment Committee, and new business initiatives as required.

Candidate Profile

• A driven individual who wants to be part of a dynamic Client Operations team, working with advisers, paraplanners and clients.
• Someone who puts the client first and sets the highest standards of client service.
• A problem solver who thrives on change and improvement.
• Excellent client service skills.
• Strong written and verbal communication.
• Change oriented and growth mindset - always looking for a better way.
• Excellent attention to detail and ability to manage multiple priorities.

SM&CR Responsibilities

As an FCA regulated Company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions.

Individual Conduct Rules:

1. You must act with integrity.
2. You must act with due care, skill and diligence.
3. You must be open and co‑operative with the FCA, PRA and other regulators.
4. You must pay due regard to the interests of customers and treat them fairly.
5. You must observe proper standards of market conduct.
6. You must act to deliver good outcomes for clients.

Company Overview

Ascot Lloyd is one of the UK's leading independent wealth management firms, proudly serving over 22,000 clients with a commitment to excellence. Backed by a prestigious private equity firm, we are at the forefront of transforming the wealth management landscape. Our strategy is built on three core tenets: delivering expert financial advice, providing exceptional client service, and harnessing innovative technology to make wealth management easier and more accessible. If you're passionate about driving change in a dynamic, independent organisation and want to help shape the future of wealth management, Ascot Lloyd is the place for you.

This is a 12-month fixed‑term contract offering full‑time hours (35 hours per week).