ICT Technician (Fixed term until 31st March 2026)

TYNEWEARFRS; Blaydon on Tyne; On-site; GBP 29,000 - 32,000; Full time

Job summary

A regional fire and rescue organization is seeking an ICT Technician to support digital transformation projects and maintain existing ICT systems. The role involves providing ICT support, managing hardware upgrades, and ensuring documentation is current. Candidates should have experience in ICT support and familiarity with Microsoft applications. Commitment to inclusivity and ethical standards is essential.

Qualifications

• Experience in an ICT support role.
• Ability to provide first and second line problem-solving.
• Familiarity with Microsoft Desktop applications and Operating systems.

Responsibilities

• Provide first and second-line support for ICT issues.
• Assist in maintaining all systems documentation.
• Manage ICT hardware device upgrades or rollouts.

Skills

ICT support experience

Microsoft Desktop applications

Problem-solving

Adaptability to new technologies

Job description

Overview

ICT Technician (Fixed term until 31st March 2026) • Salary - £29,540 to £31,022 per annum + benefits

About the role

We are seeking to fill an upcoming vacancy for the role of ICT Technician to work within our outstanding ICT Team and assist Tyne and Wear Fire and Rescue Service on their Digital and Data transformation across a range of exciting projects.

Reporting directly to the ICT Delivery Manager you will be responsible for supporting the ICT team with the transformational change projects and maintaining/enhancing existing ICT investments in Software, Services and Security of systems.

The successful candidate will be able to demonstrate a firm commitment to inclusivity, fairness, dignity and the highest standards of ethical behaviours and champion these in their day-to-day work in compliance with our ethical code of conduct.

We welcome applications from all sections of society with the necessary skills, qualifications and experience and encourage applications from underrepresented groups in our workforce or society.

Responsibilities

• Provide first and second-line support for ICT issues, including complex or unique problems, before escalating to third-line support.
• Assist the ICT function in the creation of and maintain all systems documentation as required and ensure that it up to date.
• Manage ICT hardware device upgrade or rollout projects as and when required.

Qualifications / Experience

• Experience in an ICT support role.
• Experience working with Microsoft Desktop applications and Operating systems.
• Ability to provide first and second line problem solving of more complex problems based on ICT based incidents raised in the helpdesk system.
• Ability to effectively understand new ICT systems and technologies, including keeping abreast of emerging technologies.

The Selection Process

• Stage Timeline*
• Advert closes - Friday 12th September 2025 at noon
• Notification of shortlist - Friday 12th September 2025
• Interview - Thursday 18th September 2025
• *Please note the dates and stages detailed may be subject to change

Interested in applying?

Further details can be found in the accompanying job description and person specification. You are required to submit a supporting statement of no more than 1000 words which should demonstrate how you meet the criteria stated on the person specification and job description. The supporting statement must not be generated or enhanced with assistive AI and will be checked for this during processing. Further information about our Service can be found by visiting www.twfire.gov.uk and our various social media channels.

For further information about the role, please contact Craig Watson, ICT Delivery Manager on 0191 444 1500.

Reasonable Adjustments

We are a Disability Confident Employer, and this means we are committed to employing, supporting and promoting people with disabilities in the workplace. If you require any reasonable adjustments to our recruitment processes, please contact us by email and we will review your request. All requests must be sent to [e-mail]

Pre-employment checks

The successful applicant will be subject to our pre-employment screening process which includes an Enhanced DBS check relevant to the role, completion of an occupational health medical and a substance abuse test. We will also conduct right to work and reference checks.

Please submit your application form by no later than 12 noon on 12th September 2025.