ICT Technician

MCS Group; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment consultancy is seeking an ICT Technician to provide comprehensive IT support in Belfast. The successful candidate will help with fault diagnosis, maintain systems like Active Directory, and respond to cybersecurity threats. Applicants should have relevant experience in network-based IT systems, with qualifications such as a degree or HND. This position offers a 37.5-hour work week on a temporary contract, potentially extendable.

Qualifications

• Experience supporting network-based IT systems for at least 1 year with a degree.
• Experience supporting network-based IT systems for at least 2 years with an HND.
• At least 4 years’ experience supporting network-based IT systems without formal qualification.

Responsibilities

• Provide end-user IT support and fault diagnosis.
• Maintain and develop Active Directory and email accounts.
• Respond to cybersecurity threats and deploy security measures.

Skills

Microsoft desktop applications

Troubleshooting IT networks

Interpersonal and communication skills

Education

Degree in ICT

HND in ICT

Tools

Active Directory

Helpdesk systems

Job description

Overview

Job Title: ICT Technician / Information Technology Support Officer
Band: 5
Hours: 37.5 per week
Contract: Approx. 6 months (with potential for extension)
Location: Belfast (with travel to sites across Northern Ireland as required)

The ICT Technician will be responsible for supporting and delivering a wide range of IT systems and services. As part of the IT team, the role involves providing end-user support, implementing and maintaining systems, resolving incidents, and contributing to projects that improve IT services across the organisation.

Key Responsibilities

• Provide end-user IT support, including fault diagnosis and resolution for hardware, software, and telephony systems.
• Maintain and develop Active Directory, email accounts, and VOIP systems.
• Support smartphones, tablets, and remote access solutions (Citrix, VPNs, key fobs).
• Assist with installation, configuration, and management of network hardware, switches, firewalls, and traffic management systems.
• Respond to cybersecurity threats and deploy security measures when required.
• Manage and update helpdesk tickets, ensuring accurate fault logging and timely resolution.
• Conduct site visits for deployment, maintenance, and repair of IT and telephony equipment.
• Liaise with third-party suppliers for services, hardware, and software support.
• Participate in an out-of-hours on-call rota.
• Support and mentor junior staff as required.

Essential Criteria

Applicants must meet one of the following qualification/experience routes:

• Degree (or equivalent qualification) in ICT with at least 1 year's experience supporting network-based IT systems.
• HND (or equivalent) in ICT with at least 2 years' experience supporting network-based IT systems.
• At least 4 years' experience supporting network-based IT systems without a formal qualification.

In addition, applicants must demonstrate:

• Strong knowledge of Microsoft desktop applications and Windows OS.
• Experience administering and troubleshooting IT networks (switches, routers, hubs).
• Experience with helpdesk systems.
• Experience with internet/intranet technologies.
• Full UK driving licence (or equivalent transport arrangement).
• Ability to participate in the IT on-call rota.
• Strong interpersonal and communication skills, with ability to explain technical data clearly.
• Ability to work independently and as part of a team, managing and prioritising workloads effectively.

Desirable Criteria

• Additional qualifications or training in relevant ICT disciplines.
• Broader experience across a variety of IT systems and environments.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O'Connor at MCS Group on 02896935515 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.