ICT System and Support Administrator - Waverley Court - 11393_1758095693

The City of Edinburgh Council; City of Edinburgh; On-site; GBP 29,000 - 34,000; Full time

Job summary

A local government organization in Edinburgh is seeking an experienced ICT System Support Administrator. The role involves being the first point of contact for ICT queries, managing support requests, and ensuring ICT systems are secure and compliant. This fixed-term position offers a salary range of £29,173 - £33,287 for 36 hours per week, with flexible working options available.

Qualifications

• Experience in ICT support roles.
• Familiarity with basic system administration tasks.
• Capacity to handle service desk queries and support requests.

Responsibilities

• Be the first point of contact for ICT queries via the Service Desk.
• Handle day-to-day support requests, including account management and password resets.
• Ensure ICT systems remain secure, up-to-date, and compliant.

Job description

Overview

ICT System Support Administrator (Support) - fixed term until 01/09/2026
Waverley Court
Salary: £29,173 - £33,287
Hours: 36 per week, 52 weeks

We have an exciting opportunity for an experienced ICT System Support Administrator to join our ICT System Support team. The successful candidate will be the first point of contact for ICT queries via our Service Desk. In this role, you will handle day-to-day support requests, including account management, password resets, mobile device support, and basic system administration tasks. You\'ll help ensure that our ICT systems remain secure, up-to-date, and compliant, while delivering excellent service to colleagues across the organisation.

Responsibilities

• Be the first point of contact for ICT queries via the Service Desk.
• Handle day-to-day support requests, including account management, password resets, and mobile device support.
• Carry out basic system administration tasks to keep ICT systems secure, up-to-date and compliant.
• Deliver excellent service to colleagues across the organisation.

Requirements / Preconditions

• This position is subject to Basic Disclosure check.
• Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required and must be deemed satisfactory along with an unconditional offer of employment.

Culture & Interview

• We are committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and recognise the benefits that a diverse workforce brings to us as an organisation.
• We are changing the way we interview from a competency-based approach to a behavioural and technical (skills for the job) based approach to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your work.
• You can find out more on Our Behaviours web page: Our Behaviours - The City of Edinburgh Council
• Salary range typically reflects the initial starting salary and annual increases until the top of the range.
• Happy to talk flexible working.
• Follow us on X at @edincounciljobs.

Note: This description focuses on the information relevant to the role and organisation; extraneous links or non-essential notices have been removed.