ICT Services Technician

Malvern College; Malvern; On-site; GBP 40,000 - 60,000; Full time

Job summary

An educational institution in Malvern is looking for an ICT Services Technician to provide an effective Helpdesk service. The role requires excellent IT skills and problem-solving abilities to support both staff and pupils. Candidates should be self-motivated, organized, and have good communication skills. Benefits include 25 days of holiday, a pension scheme, and more.

Benefits

25 days holiday plus public holidays

Contributory pension scheme

Generous sports facility membership

Free on-site parking

Cycle-to-Work scheme

Access to the Malvern College Library

Personal Accident Insurance cover

Qualifications

• Enthusiastic and self-motivated.
• Ability to work on own initiative as well as part of a team.
• Attention to detail.

Responsibilities

• Provide an efficient Helpdesk service to Malvern College and The Downs.
• Resolve ICT issues for staff and pupils.

Skills

Excellent IT skills

Problem-solving ability

Good communication skills

Organized and friendly

Job description

Overview

We are looking to appoint an ICT Services Technician to work closely with, and report to, the Service Desk Manager. This staff/pupil facing role will provide an efficient and effective Helpdesk service to Malvern College and The Downs, Malvern, in ensuring right first-time solutions. This offers a great opportunity for an applicant who has a keen interest in ICT and would like to develop a career in this field.

Responsibilities

• Provide an efficient and effective Helpdesk service to Malvern College and The Downs, ensuring right first-time solutions.
• Work closely with the Service Desk Manager and colleagues to resolve ICT issues for staff and pupils.

Requirements / Qualifications

• Excellent IT skills with the ability to problem solve and find workable solutions.
• Enthusiastic and self-motivated and able to work on own initiative as well as part of a team.
• Good written/verbal communication skills, and attention to detail.
• Organised, patient, friendly and enjoy interacting with a wide range of people.

You’ll Get / Benefits

• 25 days holiday per annum plus public holidays
• Contributory pension scheme (auto enrolled after meeting eligibility criteria and after successfully completing 3 months service)
• Generous membership terms (family and personal) for the Colleges sports facility Malvern Active
• Free on-site parking
• Cycle-to-Work scheme
• Free access to the Malvern College Library
• Personal Accident Insurance cover and Death in Service cover

Our Operational colleagues work alongside our Academic team in order to provide the best educational experience we can for our pupils. This is an exciting opportunity to join the College team who live, breathe and role model our Malvern Qualities.

To Apply

Applications should be submitted no later than Monday 29th September 2025. Malvern College reserves the right to close this vacancy early and therefore applicants are encouraged to apply sooner.

This post involves contact with children and the post holder will not be responsible for children. The post holder will be considered to be in regulated activity.

The Downs Malvern and Malvern College exists to provide a quality all round education for pupils aged 3-13 and 13-18 and is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Candidates must be prepared to undergo child protection screening and an Enhanced DBS check.

You will be required to provide proof of your identity, right to work in the UK and qualifications during the selection process. We will seek references on short-listed candidates that will include questions about past disciplinary actions or allegations in relation to behaviour with children, and may approach previous employers for information to verify experience or qualifications before interview. An online search will also be carried out as part of due diligence on all short-listed candidates.

Location: Malvern

Contract Type: Permanent

Hours: Full time

Salary: Competitive

You may also have experience in the following: ICT Consultant, Second Line Support Analyst, Second Line Support Engineer, 2nd Line Support Analyst, 2nd Line Support Engineer, IT Support, IT Helpdesk, Technical Support, IT Consultant, etc

REF-223 992

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