ICT Service Technician - Security and Compliance

MSV Housing Group; Stretford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading housing organization in Stretford is looking for an ICT Service Delivery Technician to enhance their team. This role requires expertise in Microsoft Intune and cloud security management, ensuring compliance and supporting Cyber Essentials Plus certification. You will be responsible for providing technical support, managing infrastructure, and leading vulnerability management efforts. A commitment to diversity and inclusion is emphasized in the hiring process.

Benefits

Flexibility on where you work

33 days holiday per year plus bank holidays

Company pension scheme

Health cash plan

Enhanced sick pay

Life assurance

Learning and development support

Commitment to Equality and Inclusion

Qualifications

• Strong technical experience across Microsoft platforms.
• Proven background in ICT support and networking.
• Excellent communication and self-management abilities.

Responsibilities

• Manage and maintain Microsoft Intune and Microsoft 365 Compliance.
• Oversee vulnerability management using the Qualys platform.
• Provide 1st and 2nd line technical support via the service desk.

Skills

Microsoft Intune management

Cloud security

IT compliance frameworks

Vulnerability management

Problem-solving

Education

ICT or ICT Security related qualification

Tools

Microsoft 365

Qualys

Endpoint Manager

Azure

Job description

Overview

We're looking for a proactive and security-minded ICT Service Delivery Technician to strengthen our team. In this pivotal role, you'll take ownership of Microsoft Intune management, ensure compliance across Microsoft 365, lead vulnerability management (including the Qualys platform), and support our ongoing commitment to Cyber Essentials Plus certification.

You'll play a key part in maximising the value of our Microsoft licensing investment—particularly in the areas of security and compliance—while contributing to the delivery of a responsive and efficient service desk. Working closely with the Service Delivery & Cloud Services Lead, you'll help manage and enhance our infrastructure and cloud environments, ensuring they remain secure, scalable, and aligned with best practices.

We're seeking someone with a solid foundation in endpoint management, cloud security, and IT compliance frameworks, ready to make a meaningful impact within our ICT Service Delivery Team.

Responsibilities

• Manage and maintain Microsoft Intune and Microsoft 365 Compliance, including device policies, secure score improvements, and conditional access across multiple platforms.
• Oversee vulnerability management using the Qualys platform—conducting scans, analysing risks, and coordinating remediation efforts.
• Support Cyber Essentials Plus certification, ensuring technical controls are in place and collaborating with auditors and stakeholders.
• Provide 1st and 2nd line technical support via the service desk, assisting with issue resolution, call assignment, and liaising with external support when needed.
• Maintain ICT systems and documentation, including security platforms (e.g. Mimecast), hardware/software inventories, SOPs, and data protection compliance.

Qualifications

• ICT or ICT Security related qualification
• Strong technical experience across Microsoft platforms, including Intune, Endpoint Manager, Microsoft 365 Security & Compliance, Azure, and vulnerability management tools such as Qualys.
• Proven background in ICT support and networking, including 1st line support, LAN/WAN/wireless networks, and enabling secure mobile working with smartphones.
• Strong problem-solving and technical skills, with practical knowledge of web technologies, Cyber Essentials Plus, and the ability to learn quickly and train others.
• Excellent communication and self-management abilities, able to work independently, take initiative, and engage effectively with colleagues and external partners at all levels.

We\'re passionate about inclusion and we\'d love to hear from people from diverse backgrounds for this role.

Benefits

• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
• MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
• MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.