I/DD Client Services Manager

BAYADA Home Health Care; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home health care agency in Newcastle upon Tyne is seeking a Client Services Manager to oversee services for clients with Intellectual and/or Developmental Disabilities (IDD) and Autism. The role involves fostering stakeholder relationships, managing a team and ensuring compliance with care standards. The ideal candidate has a bachelor’s degree and experience in I/DD services, along with strong communication skills and ambition for professional growth. The position offers a chance to be part of a reputable organization with an excellent culture and comprehensive benefits plan.

Benefits

Paid holidays

Vacation and sick leave

Vision, dental, and medical health plans

401k with company match

Employee assistance program

Qualifications

• Experience in I/DD services required.
• Prior health care office experience preferred.
• Prior supervisory experience required.

Responsibilities

• Provide a superior stakeholder experience.
• Collaborate to maintain client base and foster growth.
• Establish lasting relationships with clients and organizations.

Skills

Excellent communication skills

Interpersonal skills

Proficiency with Microsoft Office

Education

Bachelor's degree

Job description

BAYADA Home Health Care has an immediate opening for Client Services Manager in our Habilitation Office, based in New Castle, DE, providing services to clients with Intellectual and/or Developmental Disabilities (IDD) and Autism.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients deserve home and community services delivered with compassion, excellence, and reliability. Apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is actively growing and instrumental in providing the highest quality care and support to our clients within their own homes and/or the community.

Responsibilities

• Provide a superior stakeholder experience
• Collaborate with stakeholders to maintain established client base and foster strategic and perpetual growth through outreach and professional networking
• Establish and maintain lasting relationships with clients, referral sources, payors and community organizations, fostering active and open communication with professionalism, clarity, and sincerity, including solicitation of feedback and promotion of healthy conflict resolution as needed
• Collaborate with team members responsible for recruitment and onboarding of field staff responsible for direct support of clients with proactivity to meet evolving needs of established and prospective clients
• Foster positive relationships with team members and address any matters of concern with sensitivity, professionalism, and timeliness
• Collaborate with colleagues in managing field staff team supervision and development opportunities in support of the organization's mission and goals
• Contribute to sustainability of services through effective and efficient coordination of services and administrative responsibilities, with monitoring of metrics to ensure integrity of service delivery within fiscal management parameters and framework
• Maintain field staff files in compliance with all applicable regulatory and organizational requirements and guidelines
• Manage multiple tasks and priorities on a daily basis with focus on capacity-building and leadership development to promote and sustain program growth

Qualifications

• Bachelor's degree is required
• I/DD services experience required
• Prior health care office and/or direct support experience preferred
• Prior supervisory experience required
• Demonstrated record of successfully managing increased responsibility (goal achievement)
• Ambition to grow and advance professionally
• Proficiency with Microsoft Office and generally required professional computer skills a must
• Excellent communication and interpersonal skills

Why you'll love Bayada?

• BAYADA offers the stability and structure of a national company with the values and culture of a family‑owned business.
• Newsweek's Best Place to Work for Diversity
• Newsweek Best Place to Work for Women
• Newsweek Best Place to Work (overall)
• Newsweek Best Place to Work for Women and Families
• Glassdoor Best Places to Work
• Forbes Best Places to Work for Women
• Paid Weekly
• Mon‑Fri work hours
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about Bayada benefits, www.bayada.com/benefits

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.