Support Desk Analyst Apprentice

Cirrus Response Limited; Epsom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing tech company in Epsom is seeking a Customer Support professional to provide expert assistance to clients and partners. In this hybrid role, you will be tasked with monitoring inbound tickets, resolving customer issues, and maintaining strong communication. The ideal candidate will possess strong verbal skills, basic IT proficiency, and a knack for problem-solving, contributing to enhanced customer satisfaction through effective ticket resolution and collaboration with suppliers.

Qualifications

• Excellent verbal communication skills.
• Familiarity with basic IT tasks.
• Strong problem-solving abilities.

Responsibilities

• Monitor inbound tickets and resolve customer issues.
• Maintain excellent communication with clients.
• Collaborate with suppliers to enhance customer satisfaction.

Skills

Strong verbal skills

Basic IT proficiencies

Problem-solving

Job description

A growing tech company based in Epsom seeks a Customer Support professional to provide expert assistance to clients and partners. This role includes monitoring inbound tickets, resolving customer issues, and maintaining excellent communication. Ideal candidates will have strong verbal skills, basic IT proficiencies, and a knack for problem-solving. With a hybrid work model, this position offers a dynamic environment suitable for fast learners. Enhance customer satisfaction through effective ticket resolution and collaboration with suppliers.