Hybrid Service Writer / Diesel Mechanic

ZipRecruiter; Crowborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A truck service company is seeking a Hybrid Service Writer / Diesel Mechanic. In this role, you'll manage customer service and perform hands-on repairs on diesel vehicles. Required skills include extensive mechanical knowledge, customer communication, and experience in the heavy-duty industry. If you hold relevant certifications and experience with diagnostic software, we want to hear from you. The position offers competitive pay and benefits including paid time off and training.

Benefits

Competitive Pay

Paid Training

Medical, Dental and Vision

401K with company match

Paid Time Off

Safety Boot Purchase Reimbursement

Qualifications

• 5+ years hands-on experience as a diesel mechanic in the heavy-duty industry required.
• Current or ability to obtain: CDL Class B or Class A license.
• Relevant certifications such as from ASE are a plus.

Responsibilities

• Greet customers and diagnose vehicle issues.
• Translate customer concerns into accurate repair orders.
• Perform diagnostic tests and routine maintenance on diesel engines.

Skills

Customer service skills

Diagnostic skills

Communication skills

Mechanical knowledge

Problem-solving skills

Education

Degree or certification in diesel technology

Tools

Diagnostic software

Shop management systems

Job description

Overview

TruckPro is seeking a Hybrid Service Writer / Diesel Mechanic who will be the primary point of contact for customers, handle service intake and communication, and perform hands-on repairs on diesel-powered vehicles and equipment. This dual-role position requires a professional who can effectively manage customer expectations while diagnosing, maintaining, and repairing diesel engines and systems.

Benefits

• Competitive Pay
• Paid Training
• Employee Referral Bonus
• Medical, Dental and Vision
• 401K – with company match
• Paid Time Off – NO WAITING PERIOD
• Paid Holidays
• Safety Boot Purchase Reimbursement
• Unique company culture that values its people

A hybrid service writer and diesel mechanic role combines the duties of customer service and vehicle repair into a single role. This position requires a professional with a dual skill set: excellent communication and customer-facing skills, along with a deep mechanical and electrical knowledge of diesel engines and heavy-duty vehicles.

Service Writer Responsibilities Include:

• Greet customers, listen to their descriptions of vehicle problems, and ask probing questions to diagnose issues
• Translate customer concerns and symptoms into detailed, accurate repair orders for the shop's records
• Provide comprehensive and transparent cost estimates for parts and labor, and obtain customer authorization before beginning repairs
• Communicate proactively with customers throughout the repair process, providing updates on progress, explaining complex repairs in simple terms, and notifying them of any changes to the estimate or timeline
• Process invoices, handle billing, and ensure all warranty paperwork is completed correctly
• Schedule service appointments and manage the shop's workflow to ensure efficient operations
• Coach, train, and mentor mechanics/technicians

Diesel Mechanic Responsibilities Include

• Perform diagnostic tests using specialized software and tools to identify mechanical and electrical problems in diesel engines, transmissions, and other vehicle systems
• Conduct thorough inspections and follow a diagnostic checklist to ensure all critical parts of heavy-duty trucks, construction equipment, or other diesel-powered machinery are examined
• Perform preventative and routine maintenance, including oil changes, fluid level checks, wheel balancing, and tire rotation
• Repair or replace faulty components, such as engines, brake systems, steering mechanisms, and electrical systems, using hand and power tools
• Perform welding and driveline repairs (requires hot work awareness)
• Test-drive vehicles after repairs to ensure they operate correctly and have been fixed to standard
• Maintain a clean and safe work environment, adhering to all safety regulations and disposal procedures

Service Writer/Diesel Mechanic Candidates Will Have

• Comprehensive understanding of service operations in the heavy-duty truck industry (Prior experience as a service writer or service advisor is highly desirable)
• 5+ years hands-on experience as a diesel mechanic or technician (within heavy-duty industry required)
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical customers
• Solid knowledge of diesel engine systems, repair procedures, and maintenance protocols
• Proficiency with diagnostic software, shop management systems, and basic office software (i.e., diesel laptop, Eaton, Bendix, ABS Brakes, JPro)
• Excellent organizational and problem-solving skills, with the ability to multitask in a fast-paced environment
• A valid driver's license and a clean driving record (required)
• Current or ability to obtain: CDL Class B or Class A (required)
• Relevant certifications, such as those from the Institute for Automotive Service Excellence (ASE), are a plus
• A degree or certification in diesel technology, or a related field
• Proficient with MS Office Suite products with ability to conduct basic tasks in Excel

Physical Requirements

• The work is active
• Typically the associate will lift, pull and move heavy duty truck parts that might be in excess of 50+ lbs
• The associate will also have to do the following throughout the day: walking, bending, twisting, stepping, stooping, reaching, lifting, and pushing

Work Environment

• While performing the primary duties of the job, the associate will be regularly exposed to dirt, dust, fumes, and noise and temperature variances

E-Verify: TruckPro validates right to work using E-Verify. TruckPro will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

TruckPro is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

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