Hybrid Service Delivery Lead — Client Success

Capita plc; Scotland; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading outsourcing company in the UK is seeking a Service Delivery Manager to build strong client relationships and ensure exceptional service delivery. In this hybrid role, you'll act as the main point of contact for customers, working closely with internal teams to resolve issues and drive success. Ideal candidates will have proven experience in service delivery, strong interpersonal skills, and a focus on customer satisfaction. Join us to enhance your career while making a genuine impact.

Benefits

Competitive salary

23 days' holiday, rising to 27

Opportunity for paid volunteering days

Auto-enrolment to company pension

Life assurance and other benefits

Qualifications

• Proven experience in a Service Delivery Manager position.
• Excellent interpersonal skills for positive engagement.
• Highly organized with a focus on client satisfaction.

Responsibilities

• Build and maintain strong client relationships.
• Act as the primary contact for client issues.
• Identify new business opportunities for growth.

Skills

Strong interpersonal skills

Leadership

Organizational skills

Technical understanding

Commercial awareness

Job description

A leading outsourcing company in the UK is seeking a Service Delivery Manager to build strong client relationships and ensure exceptional service delivery. In this hybrid role, you'll act as the main point of contact for customers, working closely with internal teams to resolve issues and drive success. Ideal candidates will have proven experience in service delivery, strong interpersonal skills, and a focus on customer satisfaction. Join us to enhance your career while making a genuine impact.