Hybrid Operations Leader — Compliance & Excellence

Willis Towers Watson; Ipswich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global insurance company is seeking a dedicated operational specialist to ensure excellence in client service and compliance. The role involves defining documentation, managing operational training, and enhancing operational efficiency within the business unit. Ideal candidates will have significant experience in the insurance broking sector along with a degree and relevant professional qualifications. This position supports a hybrid working model, allowing for flexibility in work arrangements.

Qualifications

• Educated to degree level with professional qualifications preferred.
• Significant experience in the insurance broking sector.
• Understanding of FCA regulations required.

Responsibilities

• Define documentation that is CEM compliant and manage template requirements.
• Coordinate use/renewal/training of Facilities.
• Deliver training for Placement Operation Specialists.

Skills

Client service

Operational management

Process improvement

Collaboration

Compliance knowledge

Education

Degree level education

Professional qualifications like ACII

Job description

A global insurance company is seeking a dedicated operational specialist to ensure excellence in client service and compliance. The role involves defining documentation, managing operational training, and enhancing operational efficiency within the business unit. Ideal candidates will have significant experience in the insurance broking sector along with a degree and relevant professional qualifications. This position supports a hybrid working model, allowing for flexibility in work arrangements.