Hybrid IT Support Technician - Growth & Training

Trusted Technology Partnership; Crow; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading IT support provider is seeking a driven individual for an IT Support role in Ringwood, Hampshire. This full-time position offers a salary of £25,077 plus profit share and benefits. The successful candidate will be the first point of contact for customers, resolving IT issues with enthusiasm and exceptional customer service. The company emphasizes ongoing training and provides a hybrid working model, ensuring a supportive and progressive environment for team members.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Company sick pay policy

Pension Scheme

Private Medical Insurance

Free Parking

Hybrid Working

Fresh fruit and occasional pizza

Qualifications

• Strong enthusiasm for IT and willingness to develop troubleshooting skills.
• Ability to deliver exceptional customer service.
• Knowledge in using remote support tools.

Responsibilities

• Taking calls from customers and resolving IT issues.
• Acting as the first point of contact for customers.
• Keeping customers informed throughout the incident life cycle.

Skills

Enthusiasm for IT

Troubleshooting skills

Problem-solving skills

Exceptional customer service

Job description

A leading IT support provider is seeking a driven individual for an IT Support role in Ringwood, Hampshire. This full-time position offers a salary of £25,077 plus profit share and benefits. The successful candidate will be the first point of contact for customers, resolving IT issues with enthusiasm and exceptional customer service. The company emphasizes ongoing training and provides a hybrid working model, ensuring a supportive and progressive environment for team members.