Hybrid IT Support Specialist (1st/2nd Line)

Evolve Technical Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support Specialist to provide 1st and 2nd line support for a specified engineering company. With 5-7 years of experience in a helpdesk environment, you will manage hardware and software issues, support IT projects, and maintain the IT asset inventory. This role offers a full-time contractor position with a hybrid working model based in Kingston upon Thames, ensuring work-life balance through flexible hours after initial training.

Benefits

Flexible hours

Smart working options

Training at the office

Qualifications

• 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar.

Responsibilities

• Provide 1st and 2nd level IT support to end users resolving hardware and software issues.
• Install, configure and maintain operating systems and software applications.
• Liaise with external providers (printing, mobile and audio services).
• Participate in IT projects like upgrades, deployments and system improvements.
• Prepare relevant assets for new employees onboarding.
• Maintain IT asset inventory and physical security in the data centre.
• Manage administrative privileges, passwords and user access.
• Amend technical support documentation.
• Manage support requests incidents and resolutions.

Skills

HW / SW troubleshooting

Network protocols

SCCM

Active Directory

Cisco

MS365

Windows

Service Now

Education

HNC, HND or bachelor's degree or equivalent

Job description

A leading recruitment agency is seeking an IT Support Specialist to provide 1st and 2nd line support for a specified engineering company. With 5-7 years of experience in a helpdesk environment, you will manage hardware and software issues, support IT projects, and maintain the IT asset inventory. This role offers a full-time contractor position with a hybrid working model based in Kingston upon Thames, ensuring work-life balance through flexible hours after initial training.