Hybrid IT Service Delivery Lead (ITIL4/ISO 20000)

Carbon 60; Southwick; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services provider is seeking an experienced IT Service Manager to enhance service delivery and coordination in a secure MoD environment. This hybrid role involves implementing ITIL 4 best practices, demonstrating expertise in Jira Service Management and Confluence, and contributing towards achieving ITIL4 Maturity and Capability Level 5. The ideal candidate will possess strong communication skills and a solid background in service operations, as well as a commitment to continual service improvement.

Qualifications

• Minimum ITIL 4 Foundation, ideally ITIL 4 Managing Professional.
• Experience in Service Operations or ITSM environment.
• Experience with Jira Service Management and Confluence.

Responsibilities

• Support delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk.
• Monitor technology services performance and maintain service reporting.
• Implement continual service improvement initiatives to enhance efficiency.

Skills

Strong communication

Stakeholder engagement

Analytical skills

Education

ITIL 4 Foundation

ITIL 4 Managing Professional

Tools

Jira Service Management

Confluence

Job description

A leading technology services provider is seeking an experienced IT Service Manager to enhance service delivery and coordination in a secure MoD environment. This hybrid role involves implementing ITIL 4 best practices, demonstrating expertise in Jira Service Management and Confluence, and contributing towards achieving ITIL4 Maturity and Capability Level 5. The ideal candidate will possess strong communication skills and a solid background in service operations, as well as a commitment to continual service improvement.