Hybrid Implementation Consultant for Public Sector

NECSWS; Portsmouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading software solutions provider in the UK is seeking an experienced candidate for a hybrid role. You will be responsible for delivering NPS Charter solutions to Police Forces, focusing on customer interactions and implementation strategies. The ideal candidate will have strong analytical skills, effective communication abilities, and experience in resolving technical issues. You'll also lead User Acceptance Testing and support customers through their transition to new systems. This position offers an opportunity to make a significant impact in public services.

Benefits

25 days paid holiday with the option to buy/sell

Life assurance cover

Flexible benefits

Qualifications

• Strong analytical skills to assess situations and identify solutions.
• Positive communication skills, both written and verbal.
• Ability to communicate effectively with both technical and non-technical staff.
• Excellent time management and prioritisation skills.
• Ability to build relationships with key customer stakeholders.
• Experience in triaging and resolving technical and functional issues.
• Experience in leading and supporting UAT phases.
• Flexibility and quality-focused approach across various tasks.

Responsibilities

• Deliver implementations in a timely and cost-effective manner.
• Jointly responsible for system installation/configuration and support.
• Ensure all customers receive high-quality service.
• Build long-term relationships with customers.
• Triage and resolve issues raised by customers.
• Lead and support UAT activities and customer engagement.

Skills

Analytical skills

Communication skills

Time management

Relationship building

Problem-solving capabilities

Customer-facing experience

Tools

IIS

SQL

Job description

A leading software solutions provider in the UK is seeking an experienced candidate for a hybrid role. You will be responsible for delivering NPS Charter solutions to Police Forces, focusing on customer interactions and implementation strategies. The ideal candidate will have strong analytical skills, effective communication abilities, and experience in resolving technical issues. You'll also lead User Acceptance Testing and support customers through their transition to new systems. This position offers an opportunity to make a significant impact in public services.