Hybrid HR Shared Services Team Lead — Service Excellence

FirstPort; Luton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading property management company is seeking an HR Shared Services Team Leader to drive the MyHR team in providing excellent service to colleagues. The ideal candidate will manage a team, identify improvement opportunities, and ensure efficient HR administration. They should possess experience in HR services, strong organisational skills, and the ability to influence across various levels. This hybrid role based in Luton/Worcester offers a collaborative environment focused on team development and high performance.

Qualifications

• Experience managing people within a HR Shared Service environment.
• Ability to manage multiple customer requirements simultaneously.
• Proactive problem-solving approach.

Responsibilities

• Lead the MyHR (Shared Services) Team to provide excellent service.
• Identify opportunities to improve performance and processes.
• Ensure service requests are organised and prioritised daily.

Skills

HR Shared Services management

End to end HR processes understanding

Problem-solving skills

Organisational skills

Influential communication

Coaching abilities

Proficient IT skills

Tools

MS Word

MS Excel

MS PowerPoint

Job description

A leading property management company is seeking an HR Shared Services Team Leader to drive the MyHR team in providing excellent service to colleagues. The ideal candidate will manage a team, identify improvement opportunities, and ensure efficient HR administration. They should possess experience in HR services, strong organisational skills, and the ability to influence across various levels. This hybrid role based in Luton/Worcester offers a collaborative environment focused on team development and high performance.