Hybrid Housing Officer — Shape Communities & Homes

Nottingham City Council (Housing Services); Greater London; Hybrid; GBP 13,000 - 14,000; Full time

Job summary

A local government authority in Greater London is searching for a Housing Officer to support tenants and manage housing services. The ideal candidate will have experience in a housing environment and be skilled at customer service and proactive problem-solving. This role offers a competitive salary, hybrid working arrangements, and numerous benefits, including annual leave and health support. If you're passionate about making a difference in the community, we encourage you to apply.

Benefits

26 days annual leave

Access to a pension scheme

Health and wellbeing benefits

Discounted sports and fitness memberships

Qualifications

• Previous experience in a housing environment.
• Ability to demonstrate self-motivation and work proactively.
• Proven accuracy in work processes.
• Supportive attitude in managing customer services.
• Ability to respond positively to change.
• Calmness and accuracy under pressure.

Responsibilities

• Provide housing advice and assist with tenancy management.
• Manage tenant queries and safeguarding concerns.
• Promote tenant involvement and digital inclusion.
• Deliver administrative support for service efficiency.

Skills

Organisational skills

Empathy

Customer service

Proactivity

Ability to work under pressure

Job description

A local government authority in Greater London is searching for a Housing Officer to support tenants and manage housing services. The ideal candidate will have experience in a housing environment and be skilled at customer service and proactive problem-solving. This role offers a competitive salary, hybrid working arrangements, and numerous benefits, including annual leave and health support. If you're passionate about making a difference in the community, we encourage you to apply.