Hybrid Global Temporary Customer Care Specialist

Vaisala Oyj; Birmingham; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A global measurement technology company is seeking two Temporary Customer Care Specialists in Birmingham, UK. You will act as the primary interface for customer interactions, documenting experiences and collaborating with teams to improve service quality. This role provides a unique opportunity to join an international team dedicated to leading customer experiences with hybrid working flexibility. Successful candidates should have strong customer service backgrounds and proficiency in CRM tools.

Benefits

Hybrid working flexibility

Opportunity to contribute to a global team

Engaging in meaningful customer service improvement

Collaboration within a diverse team

Qualifications

• Experience as a direct point of contact in customer-focused roles.
• Ability to work effectively as part of a team and independently.
• Desire to develop and grow with eagerness to learn new things.

Responsibilities

• Function as the primary interface with customers via various channels.
• Document customer interactions accurately in the CRM.
• Provide feedback to shape department operations and customer experience.
• Collaborate with cross-functional peers to enhance customer satisfaction.

Skills

Customer-focused experience

Fluent in English

Microsoft Office proficiency

CRM tools proficiency

Salesforce experience

Adaptability

Job description

A global measurement technology company is seeking two Temporary Customer Care Specialists in Birmingham, UK. You will act as the primary interface for customer interactions, documenting experiences and collaborating with teams to improve service quality. This role provides a unique opportunity to join an international team dedicated to leading customer experiences with hybrid working flexibility. Successful candidates should have strong customer service backgrounds and proficiency in CRM tools.