Complaints & Customer Experience Lead

Inside Housing Management; Remote; GBP 25,000 - 35,000; Full time

Job summary

A reputable housing organization based in Gloucester is looking for a proactive Customer Satisfaction Officer. In this role, you will manage informal and formal complaints, ensuring adherence to company policies, while also producing clear and professional documentation. The ideal candidate will possess excellent planning skills and a strong understanding of corporate governance—playing a vital part in driving service improvements by addressing tenant concerns effectively. Remote working options are available.

Qualifications

• Strong planning and organizational abilities.
• Sound knowledge of corporate governance.
• Proficient in creating clear and professional documentation.

Responsibilities

• Manage informal and formal complaints in line with company policy.
• Produce professional documentation for processes.
• Drive service improvement based on tenant concerns.

Skills

Excellent planning skills

Deep understanding of corporate governance

Ability to produce clear professional documentation

Job description

Overview

A reputable housing organization in Gloucester is seeking a proactive Customer Satisfaction Officer to manage informal and formal complaints, ensuring adherence to company policy.

Responsibilities

• Manage informal and formal complaints, ensuring adherence to company policy.
• Produce clear professional documentation.
• Help drive service improvement by delivering high-quality responses to tenant concerns.

Qualifications

• Excellent planning skills.
• Deep understanding of corporate governance.
• Ability to produce clear professional documentation.

Working Arrangements

Remote working options available.