Hub Support Assistant

West Sussex County Council; Shoreham-by-Sea; On-site; GBP 24,000 - 26,000; Full time

Job summary

A local government entity is seeking a Hub Support Assistant in Shoreham-by-Sea. In this role, you will ensure family hubs are safe and accessible while providing vital support to families and young individuals from 0-25 years. Your duties will involve communication with diverse community members, understanding their needs, and assisting with resources. Successful candidates will have strong communication, customer service skills, and relevant qualifications. This is a full-time, permanent position offering competitive salary and benefits.

Benefits

Dynamic working environment

Career development opportunities

Qualifications

• 4 GCSEs including Maths and English or equivalent.
• An IT qualification or good working knowledge of IT systems.
• Experience of dealing with the public and providing excellent customer service.

Responsibilities

• Ensure family hubs are safe, welcoming, and accessible.
• Provide support to families experiencing crisis.
• Help maintain effective relationships with partners.

Skills

Good communication, customer service

Interpersonal skills

Ability to work as part of a team

Analytical and judgement skills

Proficient IT skills

Education

4 GCSEs A-C including Maths and English

IT qualification

Level 3 Information, Advice and Guidance qualification

Job description

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents’ every day. Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential. The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop.

For more information about Children’s Services, please visit our page and our WSCC Health and Social Care section of our website.

For more information about working for West Sussex County Council (WSCC), please visit our WSCC About Us page on our West Sussex County Council website.

The Opportunity

Salary : £24,790 to £25,183 per annum

Working Pattern : Full Time (37 hours per week)

Contract Length : Permanent

Location : covering Adur East and Worthing East

Interview date : 22nd May 2025

As a Hub Support Assistant, you’ll play a key role in ensuring our full-time family hubs are safe, welcoming and accessible for families, children and young people. You’ll work as part of a dedicated team within both our family hubs and local communities, providing information, advice and guidance around a range of issues to families, children and young people aged 0-25. A key aspect of the role will be providing practical support to families experiencing crisis, including organising food parcels.

Helping to provide a safe and welcoming space for young people through the Find It Out (FIO) offer is essential. You’ll be able to speak confidently with young people, understand their needs and be able to help them access appropriate support, at a time that suits them, including after school hours.

Having a good understanding of what services are available in the local community for families, children and young people and being confident to signpost to these will be key. You’ll help to maintain effective relationships with a range of partners, including the voluntary sector, to ensure the smooth running of services to meet the needs of our local communities.

You’ll understand the importance of early years provision and the difference this makes to children and will assertively promote Free Entitlement funding to families to ensure they access this provision.

You will promote and raise awareness around key public health messages, such as smoking cessation, breast feeding and mental health by providing information, advice, and guidance, and you’ll be developing posters and other promotional materials, including the use of social media, to improve health outcomes for families, children and young people.

Experience and Skills

Key Skills

• Good communication, customer service and interpersonal skills in order to interact effectively with the general public and act as a point of information / advice / guidance where appropriate.
• Good interpersonal skills with the ability to confidently work with children, young people and families e.g. dealing with complex queries and family issues, responding appropriately to challenging behaviour such as aggressive or distressed individuals.
• Ability to work as part of a team completing shared tasks in order to deliver a service to others.
• Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution.
• Analytical and judgement skills in order to effectively assist with customer queries.
• Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.

Qualifications and / or experience

• 4 GCSEs with A-C (9-4) passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• An IT qualification or equivalent experience demonstrating good working knowledge of IT systems / procedures.
• Level 3 Information, Advice and Guidance qualification - Desirable
• Experience of dealing with the public and providing excellent customer service, including providing specialist information, advice and guidance.
• Experience of team working.
• Experience in the delivery of child or family support services in the statutory or non-statutory sector - Desirable
• Ability to travel around the county independently.

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive :

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.