Hub Care Coordinator Administrator- ARC PCN

NHS; Forty Green; On-site; GBP 24,000 - 26,000; Full time

Job summary

A healthcare organization is seeking a Hub Care Coordinator Administrator to work with patients and coordinate care services. This role involves appointment management, patient advocacy, and collaboration with healthcare teams. Candidates should have strong administrative and communication skills, along with a qualification in Health and Social Care. Full-time hours and a supportive team environment are provided.

Benefits

33 days annual leave

Employee Assistance Programme 24/7 Support

Qualifications

• 1+ years of experience in primary care or community setting.
• Experience of coordinating patient care.
• Ability to multi-task and work under pressure.

Responsibilities

• Coordinate the booking of appointments for patients.
• Serve as the contact point for patients and care teams.
• Support patients in managing their needs and appointments.
• Assist with the identification of high-risk patients.

Skills

Strong administrative skills

Excellent communication

Empathy

Organizational skills

Education

Qualification in Health and Social Care Level 2

Tools

Microsoft Office

Excel

PowerPoint

Microsoft Teams

Job description

Hub Care Coordinator Administrator- ARC PCN

Salary: Starting salary range dependant on experience £24,500- £25,500 WTE

Working hours: 37.5 per week

33 days annual leave inclusive of bank holidays

Employee Assistance Programme 24/7 Support

Do you love working with the wider community? Passionate about the services and treatment customers/patients receive? Working in a customer/ patient facing role and looking to to take the next step in your career in developing your skills and experiences in working within GP Practices.

An exciting opportunity has arisen for a care coordinator to join an already established growing and committed team at Beaconsfield in providing additional care and services across our PCN patient populations, including the provision of support and enhanced care to vulnerable patients and patients in residential and nursing home settings.

Main duties of the job

You will be joining a thriving existing PCN team of care coordinators, social prescribers and health and wellbeing coaches and be an integral part of the team when it comes to delivering the best patient care. You also will be an essential part of a dynamic and forward-thinking multidisciplinary team spanning wider PCNs, Community Services and Local Authority, working to provide enhanced care to these groups of patients.

We are looking for a compassionate, collaborative and motivated coordinator to support the delivery of care to vulnerable patients and care homes, coordinating the work of healthcare professionals and non-clinical staff involved in the care of patients.

The successful candidate will possess strong administrative skills with the ability to multi task and ability to communicate well with the patients and wider external agencies. Excellent administration experience, keen eye for detail and sound IT skill are essential for this role such as Microsoft Office, Excel, PowerPoint, Microsoft Teams with the ability to analyse and report data.

Often being the first point of contact for our patients must be able to communicate and listen to patients clearly and effectively, demonstrate empathy putting our patients at ease. Exceptional organisational skills are needed for this role with the ability to multitask and work well under pressure being essential.

About us

About FedBucks

FedBucks is a not-for-profit GP federation of 47 GP practices covering a population of over 500,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

Job responsibilities

Primary Duties and Areas ofResponsibility

Coordinate the booking ofappointments across several different areas internally to ensure a good patientexperience. This will include working with multiple members of the team and bookingappointments for patients using population health intelligence.

serve as the contact point, advocate and informationalresource for patients, care teams, family /caregivers and community resources,responding with empathy and respect and signposting where appropriate

support patients to utilisedecision aids in preparation for a shared decision-making conversation.

acknowledge patients rightson confidential issues; maintain patient confidentiality at all times.

holistically bring togetherall of a persons identified care and support needs, and explore options tomeet these within a single personalised care and support plan (PCSP), in linewith PCSP best practice, based on what matters to the person.

help people to manage theirneeds through answering queries, making and managing appointments, and ensuringthat people have good quality written or verbal information to help them makechoices about their care.

support people to understandtheir level of knowledge, skills and confidence (their Activation level) whenengaging with their health and wellbeing, including through the use of thePatient Activation Measure.

assist with theidentification of high risk patients and keep a register of the teamsworkload.

undertake visits or arrangeappointments at their Practice for patients on the PCNs case load or otherwiseas directed by the Duty Doctor following identification of urgent andnon-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriatelyaccording to the patients health needs and acting within the PCNs clinicalskill set.

explore and assist people toaccess personal health budgets where appropriate.

provide coordination andnavigation for people and their carers across health and care services, workingclosely with social prescribing link workers, health and wellbeing coaches, andother primary care professionals.

refer through to theappropriate member of the team, and/or make referrals on behalf of the team.

liaise with members acrossall practices within the PCN, supporting good communication.

Person Specification

Qualifications

• Experience of coordinating patient care
• 1+ years of experience in primary care or community setting
• Qualification in Health and Social Care Level 2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.