HRA Income & Statutory Compliance Officer

Somerset County Council; Taunton; On-site; GBP 28,000 - 33,000; Full time

Job summary

A regional governmental authority in Taunton seeks a HRA Income & Statutory Compliance Officer to manage rent collections for tenants. You will oversee accounts, calculate charges, and support annual processes. The role offers flexible working, 25 days of annual leave, and various employee benefits including a generous pension scheme and training opportunities.

Benefits

25 days annual leave plus bank holidays

Flexible working hours

Employee discounts in gyms

Employee Assistance Program

Generous Pension Scheme

Cycle to work scheme

Qualifications

• Experience in income collection, rent account management, or debt recovery in a social housing environment.
• Knowledge of social housing rent standards and landlord duties.
• Experience in a fast-paced operational environment.

Responsibilities

• Monitor and maintain rent accounts for council housing tenants.
• Calculate and apply rent charges and refunds based on tenant circumstances.
• Support annual rent and service charge increase processes.

Skills

Income collection

Rent account management

Debt recovery

Financial IT skills

Knowledge of social housing rent standards

Job description

About the job

Some key information

• Flexible working by agreement with the willingness to travel to Taunton or Wellington as required.
• 25 days annual leave, plus statutory bank holidays.
• A pivotal role, ensuring operational efficiency of the HRA's Income team by managing rent collections for our 5,600 tenants.
• Permanent role
• Salary is £28,598 - £32,061 per annum for 37 hours/week

What will I be doing?

We're working to improve the lives of our tenants here in Somerset - and you'll be a key part of that. Your day-to-day work will involve:

• Monitoring and maintaining council housing tenants' rent accounts, ensuring payments are collected in a timely and accurate way.
• Calculate and apply rent charges or refunds due in line with changes in benefits, tenants' circumstances or property changes.
• Support the annual rent and service charge increase and year-end process.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:

• Have experience of income collection, rent account management or debt recovery in a social housing or similar environment.
• Have knowledge of the social housing rent standard and our legal duties as a landlord.
• Have experience of a fast paced, operational environment and strong financial IT skills.

We're proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there's anything you want to talk about before you apply.

What's in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset. We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

Anything else I should know?

For an informal chat about the role, please contact Claire Reed on 01823 217505 or [e-mail]

Interviews will take place in Taunton w/c 27 October 2025.

When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.

If you have everything you need, just hit the apply button. We can't wait to hear from you.

DBS information

This job requires a criminal background check (DBS) via the disclosure procedure.

Supporting documents and information

Please read any attached documents before applying for this job

TR0259 HRA Income & Statutory Compliance Officer (1).pdf

pdf, 129.27 KB